Remote Customer Success Advocate

Placements24; Johannesburg; Remote; ZAR 240,000 - 420,000; Full time

Job summary

WhatJobs Direct is seeking a Remote Customer Success Advocate to ensure clients derive maximum value from our platforms and services. This remote-first role allows you to engage with clients from your home office in South Africa, guiding them, resolving issues, and fostering long-term partnerships.

You will proactively communicate with clients to understand goals, conduct regular reviews, and act as a trusted advisor on best practices and product updates, driving retention and growth in a

Qualifications

• Proven experience in customer success.

Responsibilities

• Proactively engage with clients to understand their goals and challenges, ensuring successful adoption and utilization of services.
• Conduct regular check-ins and business reviews with clients to assess satisfaction and identify opportunities for growth.
• Serve as a trusted advisor, providing guidance on best practices and strategic use of our platform.
• Respond to client inquiries and resolve issues efficiently, acting as a liaison between clients and internal teams.
• Identify at‑risk clients and implement proactive strategies to improve retention.
• Educate clients on new features and product updates to maximize their value.
• Gather client feedback and advocate for their needs internally to drive product improvements.
• Contribute to the creation of customer success resources, such as guides, webinars, and case studies.

Skills

Customer success

Job description

About the Role

Our client, WhatJobs Direct, a leading innovator in the HR technology sector, is actively seeking a dedicated and enthusiastic Remote Customer Success Advocate. This role is critical to ensuring our clients derive maximum value from our platforms and services. As a remote-first position, you will engage with clients across various regions, proactively guiding them, resolving issues, and fostering long‑term partnerships.

We are looking for a proactive communicator with a deep understanding of customer needs and a passion for delivering outstanding service. This is an unparalleled opportunity to contribute to a forward‑thinking company from the comfort of your home office in South Africa, making a tangible difference in client satisfaction and retention. If you excel in a virtual environment and possess a blend of technical acumen and interpersonal skills, this role is for you.

Key Responsibilities

• Proactively engage with clients to understand their goals and challenges, ensuring successful adoption and utilization of our services.
• Conduct regular check-ins and business reviews with clients to assess satisfaction and identify opportunities for growth.
• Serve as a trusted advisor, providing guidance on best practices and strategic use of our platform.
• Respond to client inquiries and resolve issues efficiently, acting as a liaison between clients and internal teams.
• Identify at‑risk clients and implement proactive strategies to improve retention.
• Educate clients on new features and product updates to maximize their value.
• Gather client feedback and advocate for their needs internally to drive product improvements.
• Contribute to the creation of customer success resources, such as guides, webinars, and case studies.

Requirements

• Proven experience in customer success,