Remote Customer Success Champion

Placements24

Johannesburg

Remote

ZAR 240,000 - 420,000

Full time

4 days ago

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Job summary

WhatJobs Direct is seeking a Remote Customer Success Advocate to ensure clients derive maximum value from our platforms and services. This remote-first role allows you to engage with clients from your home office in South Africa, guiding them, resolving issues, and fostering long-term partnerships.

You will proactively communicate with clients to understand goals, conduct regular reviews, and act as a trusted advisor on best practices and product updates, driving retention and growth in a

Qualifications

Proven experience in customer success.

Responsibilities

Proactively engage with clients to understand their goals and challenges, ensuring successful adoption and utilization of services.
Conduct regular check-ins and business reviews with clients to assess satisfaction and identify opportunities for growth.
Serve as a trusted advisor, providing guidance on best practices and strategic use of our platform.
Respond to client inquiries and resolve issues efficiently, acting as a liaison between clients and internal teams.
Identify at‑risk clients and implement proactive strategies to improve retention.
Educate clients on new features and product updates to maximize their value.
Gather client feedback and advocate for their needs internally to drive product improvements.
Contribute to the creation of customer success resources, such as guides, webinars, and case studies.

Skills

Customer success

Job description

You will proactively communicate with clients to understand goals, conduct regular reviews, and act as a trusted advisor on best practices and product updates, driving retention and growth in a

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