Remote Client Success & CRM Ops Specialist

Hire Hangar Global; South Africa; Remote; ZAR 991,000 - 1,486,000; Full time

Job summary

Hire Hangar Global is seeking a Client Success & CRM Operations Specialist to manage the client journey from qualification through onboarding and retention. This full-time remote role combines high-volume multi-channel communications with precise CRM management to support a fast-growing client base.

The ideal candidate is highly organized, detail-oriented, and adept at building client relationships, collaborating with sales, operations, and support teams across US time zones.

Qualifications

• Experience in client success, customer support, CRM operations, or sales support.
• Hands-on experience with CRM platforms such as GoHighLevel and/or HubSpot, including pipeline management and data maintenance.
• Proven experience with lead qualification, follow-up management, and sales handoff processes.
• Experience managing high-volume, multi-channel client interactions in fast-paced, target-driven environments.
• Strong attention to detail with a focus on data accuracy and reporting.
• Strong written and spoken English with a clear, professional, customer-facing communication style.
• Ability to manage multiple tasks, campaigns, and priorities at the same time.
• Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US or UK-based companies. Applications without this experience will not be considered.

Responsibilities

• Manage high-volume client communications across email, SMS, phone, and CRM.
• Qualify leads and prepare complete prospect profiles.
• Route clients to the appropriate team and ensure smooth handoffs.
• Maintain accurate client and prospect records; data cleansing.
• Support onboarding within the CRM and ensure data integrity.
• Coordinate client engagement campaigns and follow-ups.
• Ensure zero missed follow-ups through structured task management and proactive pipeline tracking.
• Handle escalations and complex client inquiries, delivering timely resolutions.
• Monitor and report on pipeline activity and service performance.
• Identify opportunities to improve CRM workflows and internal processes.
• Collaborate with sales, operations, and support teams to keep communication and service delivery consistent.

Skills

CRM operations

Lead qualification

Multi-channel comms

Data accuracy

Remote work experience

English communication

Tools

GoHighLevel

HubSpot

Google Workspace

Airtable

Notion

ClickUp

Trello

Slack

Zoom

Job description

Hire Hangar Global is seeking a Client Success & CRM Operations Specialist to manage the client journey from qualification through onboarding and retention. This full-time remote role combines high-volume multi-channel communications with precise CRM management to support a fast-growing client base.

The ideal candidate is highly organized, detail-oriented, and adept at building client relationships, collaborating with sales, operations, and support teams across US time zones.