Remote Client Success Lead | Growth & Retention

Hire Overseas; Cape Town; Remote; ZAR 997,000 - 1,496,000; Full time

Benefits offered by this job

USD payment bi-monthly

Paid Time Off

Holidays

100% remote setup

Job summary

Hire Overseas seeks an Internal Customer Success Manager to own existing client relationships post-sale, coordinating placements and ensuring client satisfaction. You will vet and present candidates, manage placement processes, and nurture long-term partnerships with a fast-growing offshore staffing platform.

This role requires high ownership, proactive problem-solving, and the ability to work with founders in a small team. Expect a 100% remote setup and US business hours with some flexibility.

Qualifications

• Experience in customer success, account management, staffing, or recruiting.
• Strong written communication with clarity and authenticity.
• Ability to own client outcomes and drive proactive problem-solving.
• Responsive by nature, prioritizing clients without being tethered to desk.
• Comfort growing into a larger role with no fixed playbook.

Responsibilities

• Be the primary post-sale contact for existing clients and manage the end-to-end relationship.
• Vet top candidates and coordinate interviews, presenting the best fits to clients.
• Own the quality of candidates presented to clients and ensure successful placements.
• Spot opportunities to grow accounts and turn happy clients into referrals and repeat business.

Skills

Client relationships

Vetting & placement

Ownership mindset

Critical thinking

Written communication

Job description

Hire Overseas seeks an Internal Customer Success Manager to own existing client relationships post-sale, coordinating placements and ensuring client satisfaction. You will vet and present candidates, manage placement processes, and nurture long-term partnerships with a fast-growing offshore staffing platform.

This role requires high ownership, proactive problem-solving, and the ability to work with founders in a small team. Expect a 100% remote setup and US business hours with some flexibility.