Remote Client Success Associate

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 is seeking a Client Services Associate to support operations from Richards Bay in a remote capacity. You will help ensure clients receive timely and accurate support, acting as a liaison between clients and internal teams.

The ideal candidate is proactive, client-focused, and thrives in a fast-paced, service-oriented environment, with strong communication and problem-solving skills. This role offers remote work flexibility and opportunities for professional growth.

Qualifications

• Experience in client service or account management is desirable.
• Excellent communication, interpersonal and negotiation skills.
• Ability to work independently in a remote Richards Bay capacity.

Responsibilities

• Respond to client inquiries via multiple channels and provide information.
• Clarify details and offer solutions.
• Resolve client issues and coordinate with other teams.
• Maintain up-to-date client records and document interactions.
• Proactively identify client needs and suggest solutions.

Skills

Communication skills

CRM software

Interpersonal skills

Negotiation

Job description

Placements24 is seeking a Client Services Associate to support operations from Richards Bay in a remote capacity. You will help ensure clients receive timely and accurate support, acting as a liaison between clients and internal teams.

The ideal candidate is proactive, client-focused, and thrives in a fast-paced, service-oriented environment, with strong communication and problem-solving skills. This role offers remote work flexibility and opportunities for professional growth.