Remote Client Success Associate

Placements24; Durban; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary package

Fully remote work arrangement

Online training modules

Comprehensive health benefits (medical

Collaborative remote team environment

Job summary

Placements24 seeks an efficient Client Support Agent to join their growing team. Initially based in Durban with fully remote capacity, you will handle inquiries via phone, email and chat, resolve issues, and maintain CRM records.

You will engage proactively with clients to gather feedback and build lasting relationships while collaborating with a supportive remote team. Competitive salary and health benefits are provided.

Qualifications

• Experience in a client support or technical support role.
• Excellent verbal and written communication skills.
• Proficiency with customer support software and ticketing systems.
• Strong analytical and problem-solving abilities.
• Ability to work independently in a remote setting.
• Proactive attitude toward learning and process improvement.

Responsibilities

• Handle inbound client inquiries via phone, email, and chat.
• Troubleshoot and resolve product, service, and account issues.
• Maintain detailed records in the CRM system.
• Escalate unresolved issues with comprehensive details.
• Proactively engage with clients to gather feedback.
• Build long-lasting client relationships through exceptional support.

Skills

Client support

Technical support

Verbal communication

Written communication

CRM systems

Problem solving

Remote work

Tools

Ticketing systems

CRM software

Job description

Placements24 seeks an efficient Client Support Agent to join their growing team. Initially based in Durban with fully remote capacity, you will handle inquiries via phone, email and chat, resolve issues, and maintain CRM records.

You will engage proactively with clients to gather feedback and build lasting relationships while collaborating with a supportive remote team. Competitive salary and health benefits are provided.