Remote Client Relationship & Growth Specialist

Placements24; Benoni; Hybrid; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Competitive salary package

Comprehensive health insurance

Flexible remote working settings

Professional development and training

Generous paid time off

Retirement savings plan

Recognition programs

Access to modern tools

Clear career advancement pathways

Job summary

Placements24 is seeking a Client Relationship Specialist to join our team in Benoni, Gauteng. You will manage a portfolio of clients, be their primary contact, and drive satisfaction and retention in a flexible remote setup.

Ideal candidates have strong communication, active listening, and CRM experience, with a Bachelor's degree preferred. You will collaborate with internal teams to deliver outstanding service and growth opportunities.

Qualifications

• Strong written and verbal communication skills.
• Ability to build rapport and trust with clients.
• Proactive approach to understanding client needs and driving value.
• Experience with CRM systems and client management tools.

Responsibilities

• Develop and nurture strong, long-term relationships with a designated portfolio of clients.
• Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests.
• Proactively engage to understand evolving client needs and maximize benefits from offerings.
• Conduct regular client check-ins, gather feedback, and identify opportunities for enhanced service.
• Collaborate with internal departments to ensure seamless service delivery and prompt resolution of issues.
• Identify opportunities for client growth, including upselling and cross-selling services.
• Monitor client satisfaction and address risks to retention.
• Maintain accurate client records in CRM.
• Advocate for client needs and provide insights to improve products and services.
• Contribute to a positive client experience that fosters loyalty and reduces churn.

Skills

Exceptional communication

Interpersonal skills

Active listening

Proactive approach

Self-motivated

Education

Bachelor's degree in Business Administration or related field

Tools

CRM software

Client management tools

Job description

Placements24 is seeking a Client Relationship Specialist to join our team in Benoni, Gauteng. You will manage a portfolio of clients, be their primary contact, and drive satisfaction and retention in a flexible remote setup.

Ideal candidates have strong communication, active listening, and CRM experience, with a Bachelor's degree preferred. You will collaborate with internal teams to deliver outstanding service and growth opportunities.