Remote Customer Success & Relations Specialist

Placements24; Noord-Kaap; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Fully remote position

Medical and dental insurance

Paid training and development

Collaborative virtual team environment

Job summary

Placements24 is seeking a proactive Customer Relations Officer to join their fully remote team serving clients in South Africa. The role focuses on fostering positive relationships, handling inquiries, and ensuring customer satisfaction from a home office.

You will work with a collaborative virtual team, using CRM tools to document interactions and improve service. A customer-centric mindset and strong communication skills are essential for success in this remote position.

Qualifications

• Proven experience in customer relations, customer service, or account management.
• Excellent interpersonal, communication, and negotiation skills.
• Proficiency in CRM software and other customer management tools.
• Strong problem-solving abilities and a customer-centric mindset.

Responsibilities

• Manage and nurture relationships with a designated portfolio of customers.
• Address customer inquiries, feedback, and concerns in a timely and professional manner.
• Proactively identify customer needs and offer solutions or improvements.
• Educate customers on product features and benefits to maximize their value.
• Document all customer interactions and relationship progress within the CRM system.
• Collaborate with internal teams to ensure customer issues are resolved effectively and efficiently.

Skills

Customer relations

Customer service

Account management

CRM software

Interpersonal communication

Negotiation

Tools

CRM software

Job description

Placements24 is seeking a proactive Customer Relations Officer to join their fully remote team serving clients in South Africa. The role focuses on fostering positive relationships, handling inquiries, and ensuring customer satisfaction from a home office.

You will work with a collaborative virtual team, using CRM tools to document interactions and improve service. A customer-centric mindset and strong communication skills are essential for success in this remote position.