Client Relations Associate: Build Relationships & Earn Commission

Placements24; Durban; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Comprehensive health benefits

Generous vacation and personal leave

Learning and development opportunities

Job summary

Placements24 in Durban is seeking a Client Relations Associate to build and maintain strong client relationships, manage inquiries, and ensure service excellence across our portfolio.

You will liaise with internal teams, provide product and service information, and help identify improvements to boost client retention. A proactive communicator who thrives in a team can expect comprehensive health benefits, vacation leave, and growth opportunities.

Qualifications

• Experience in customer service or client-facing roles.
• Strong communication and interpersonal skills.
• Organizational skills and attention to detail.

Responsibilities

• Build and maintain strong, long-lasting client relationships through proactive engagement.
• Address client inquiries and resolve issues in a timely and effective manner.
• Provide clients with product and service information and support.
• Act as a liaison between clients and internal teams to ensure seamless service delivery.
• Monitor client satisfaction and proactively identify areas for improvement.

Skills

Customer service

Account management

Interpersonal communication

Tools

CRM systems

Job description

Placements24 in Durban is seeking a Client Relations Associate to build and maintain strong client relationships, manage inquiries, and ensure service excellence across our portfolio.

You will liaise with internal teams, provide product and service information, and help identify improvements to boost client retention. A proactive communicator who thrives in a team can expect comprehensive health benefits, vacation leave, and growth opportunities.