About the Role
Our client, a dynamic national facilities management company, is seeking an experienced and organized Remote Cleaning Operations Coordinator based in Vereeniging, Gauteng. This is a fully remote position, allowing you to manage operations from the comfort of your home office. You will be responsible for overseeing and coordinating cleaning schedules, managing cleaning teams, ensuring quality standards are met across multiple sites, and liaising with clients and site managers. This role requires exceptional organizational skills, strong communication abilities, and a proven track record in managing cleaning operations remotely. You will be instrumental in ensuring seamless service delivery across various locations, contributing to the overall success of our client's operations. This is a unique opportunity to leverage your expertise in a remote-first environment.
Key Responsibilities
- Coordinate and schedule cleaning teams and activities for various client sites.
- Act as the primary point of contact for cleaning staff and site managers regarding operational matters.
- Monitor cleaning performance and ensure adherence to quality and hygiene standards remotely.
- Manage staff rosters, attendance, and resolve scheduling conflicts.
- Process timesheets and assist with payroll-related information for cleaning staff.
- Maintain accurate records of cleaning operations, incident reports, and client feedback.
- Identify and source necessary cleaning supplies and equipment, coordinating deliveries.
- Conduct virtual site assessments and performance reviews where possible.
- Troubleshoot and resolve operational issues promptly and effectively.
- Ensure compliance with all company policies and health and safety regulations across all managed sites.
- Communicate effectively with clients to address concerns and ensure satisfaction.
Requirements
- Proven experience in cleaning operations management, facilities management, or a similar supervisory role.
- Demonstrated ability to manage teams and operations remotely.
- Excellent organizational, time management, and multitasking skills.
- Strong communication (written and verbal) and interpersonal skills.
- Proficiency in using scheduling software, office suites (e.g., Microsoft Office, Google Workspace), and communication platforms.
- Ability to work independently, with a high degree of self-discipline and motivation.
- Problem-solving skills and the ability to make sound decisions under pressure.
- A stable internet connection and a suitable home office environment.
- Prior experience within the Vereeniging area or Gauteng is a plus, but not required due to the remote nature.
- Understanding of cleaning standards and best practices.
Benefits
- Highly competitive annual salary of R .
- Fully remote work arrangement, offering excellent work-life balance.
- Opportunity to significantly impact operations across multiple sites.
- Professional development and potential for advancement within the company.
- Provision of necessary IT equipment and software licenses.
- Work with a forward-thinking company embracing remote work culture.
- Be part of a supportive and collaborative remote team.
- Contribute to a leading organization renowned for its service quality.