Remote Chat Support Specialist

Core Code io; Barberton; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Core Code io in South Africa is seeking a proactive Chat Support Representative to assist customers through live chat and digital channels. You will respond, troubleshoot, and escalate where needed.

The ideal candidate has excellent written communication, strong attention to detail, and the ability to manage multiple conversations in a fast-paced remote work environment. This role requires reliable internet and the ability to work independently as part of a remote team.

Qualifications

• Previous experience in chat support or similar role.
• Excellent written communication and comprehension skills.
• Ability to work efficiently in a fast-paced environment.
• Ability to manage multiple customer conversations with accuracy.
• Strong organizational and time-management skills.
• Remote work setup with reliable internet.
• Fluent English if supporting English-speaking customers.

Responsibilities

• Respond to customer inquiries through live chat and other digital support channels.
• Provide clear, accurate, and professional responses to customer questions.
• Identify customer needs and provide appropriate solutions or guidance.
• Troubleshoot customer issues and resolve requests efficiently.
• Handle multiple chat conversations while maintaining quality and response speed.
• Escalate complex or unresolved issues to the appropriate team.
• Follow up with customers when additional information or assistance is required.
• Maintain accurate records of customer interactions and resolutions.
• Follow established support procedures, guidelines, and service standards.
• Identify recurring customer issues and communicate relevant feedback to internal teams.
• Maintain a professional, friendly, and helpful tone throughout all customer interactions.

Skills

Written communication

Typing skills

Customer service

Attention to detail

Problem solving

Multitasking

Professional writing

Empathy

Chat platforms/tools

Learning quickly

Tools

CRM systems

Ticketing tools

Job description

Core Code io in South Africa is seeking a proactive Chat Support Representative to assist customers through live chat and digital channels. You will respond, troubleshoot, and escalate where needed.

The ideal candidate has excellent written communication, strong attention to detail, and the ability to manage multiple conversations in a fast-paced remote work environment. This role requires reliable internet and the ability to work independently as part of a remote team.