24/7 Customer Experience Host – Cape Town

Core Code io; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Core Code io in Cape Town is seeking a customer-focused professional to join a fast-paced online gaming and digital entertainment team. You will support customers, resolve complex queries, and contribute to an exceptional experience across all interactions.

This role requires rotating 24/7 shifts, strong written and verbal communication, attention to detail, and the ability to work independently in a technology-driven environment.

Qualifications

• Based in or able to work in Cape Town.
• Rotating 24/7 shifts, including weekends and public holidays.
• Reliable transportation for all shift times.
• Matric + 2 years of customer service experience, OR a completed degree/diploma with no experience required.
• Strong written and verbal communication skills.
• Strong attention to detail and adaptability.
• Willingness to complete required background checks.

Responsibilities

• Provide professional and efficient customer support.
• Handle and resolve complex customer queries.
• Deliver a high-quality customer experience across all interactions.
• Communicate clearly and effectively with customers.
• Adapt to a fast-paced, 24/7 working environment.
• Maintain accuracy and attention to detail when handling customer requests.

Skills

Customer service experience

Communication skills

Attention to detail

Adaptability

Education

Matric + 2 years customer service experience

Degree or diploma

Job description

Core Code io in Cape Town is seeking a customer-focused professional to join a fast-paced online gaming and digital entertainment team. You will support customers, resolve complex queries, and contribute to an exceptional experience across all interactions.

This role requires rotating 24/7 shifts, strong written and verbal communication, attention to detail, and the ability to work independently in a technology-driven environment.