Remote Catering Service Coordinator

Placements24; Stellenbosch; Hybrid; ZAR 201,000 - 357,000; Full time

Benefits offered by this job

Fully remote position

Competitive remuneration package

Reputable catering company

Remote operations management exposure

Job summary

Placements24 is seeking a fully remote Catering Service Coordinator in South Africa to manage logistics, client communications, and end-to-end event execution from inquiry through delivery and service. You will orchestrate between clients, the kitchen team, and drivers to ensure seamless experiences for each event.

As the central liaison, you will maintain CRM records, process invoicing, and build strong client relationships that drive repeat business.

Qualifications

• Minimum 3 years in coordination, logistics or client service, preferably catering or hospitality.
• Proven ability to manage multiple projects and deadlines in a fast-paced environment.
• Excellent organizational and time-management skills with meticulous attention to detail.
• Professional verbal and written communication, courteous demeanor.

Responsibilities

• Serve as the primary point of contact for clients, managing inquiries and bookings.
• Coordinate all aspects of catering events, including menus, delivery, staffing and setup.
• Liaise with kitchen production to ensure timely preparation and order fulfillment.
• Manage delivery logistics with drivers and ensure punctual service.
• Troubleshoot issues before, during, or after events to ensure client satisfaction.
• Maintain accurate client records and event details in the CRM.
• Process client payments and manage invoicing promptly.
• Develop and maintain client relationships to encourage repeat business.
• Identify upsell opportunities and suggest complementary offerings.
• Stay updated on industry trends to enhance service delivery.

Skills

Time management

Communication

Client service

Remote work discipline

Education

High school diploma or equivalent

Hospitality or business education is a plus

Tools

CRM software

Order management systems

MS Office Suite

Google Workspace

Job description

About the Role

Our client is a premier catering company seeking a highly organized and detail-oriented Remote Catering Service Coordinator. This is a critical, fully remote position designed for an individual who excels at managing logistics, client communications, and operational flow from a distance. You will be the central point of contact, ensuring that all catering orders, from initial inquiry to final delivery and service, are executed flawlessly. This role demands exceptional proactive communication, problem-solving capabilities, and a thorough understanding of the catering process. You will be instrumental in coordinating between clients, the kitchen team, and delivery personnel, ensuring seamless experiences for all events. The ideal candidate thrives in an independent work environment, possesses strong digital literacy, and has a passion for delivering outstanding customer service in the demanding world of event catering. This is a fantastic opportunity to contribute to a dynamic company while enjoying the full benefits of remote work, based anywhere within **South Africa**.

Key Responsibilities

• Serve as the primary point of contact for clients, managing inquiries, bookings, and providing detailed information about catering services.
• Coordinate all aspects of catering events, including menu selections, delivery schedules, staffing needs, and setup requirements.
• Liaise effectively with the kitchen production team to ensure timely preparation and accurate order fulfillment.
• Manage delivery logistics, coordinating with drivers and ensuring punctuality and professionalism of service.
• Troubleshoot and resolve any issues that arise before, during, or after an event, ensuring client satisfaction.
• Maintain accurate client records and event details in the company's CRM system.
• Process client payments and manage invoicing in a timely manner.
• Develop and maintain strong client relationships, encouraging repeat business and positive feedback.
• Proactively identify opportunities to upsell services or suggest complementary offerings to clients.
• Stay updated on industry trends and competitor offerings to enhance service delivery.

Requirements

• Minimum of 3 years of experience in a coordination, logistics, or client service role, preferably within the catering or hospitality industry.
• Proven ability to manage multiple projects and deadlines simultaneously in a fast-paced environment.
• Exceptional organizational and time-management skills, with meticulous attention to detail.
• Excellent verbal and written communication skills, with a professional and courteous demeanor.
• Proficiency in using CRM software, order management systems, and standard office productivity tools (e.g., MS Office Suite, Google Workspace).
• Ability to work independently and proactively with minimal supervision in a remote setting.
• Strong problem-solving abilities and a customer-centric approach.
• High school diploma or equivalent; further education in hospitality or business is a plus.
• Reliable internet connection and a dedicated home office setup.
• Demonstrated experience in handling sensitive client information and maintaining confidentiality.

Benefits

• Fully remote position offering unparalleled flexibility and work-life balance.
• Competitive remuneration package.
• Opportunity to work with a reputable and expanding catering business.
• Gain valuable experience in remote operations management within the events industry.
• Direct impact on client satisfaction and event success.