Remote Catering Operations Coordinator

Placements24; Noord-Kaap; Teletrabalho; ZAR 180 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully remote

Competitive salary

Growth opportunities

Dynamic industry

Resumo da oferta

Placements24 is seeking a meticulous Remote Catering Operations Coordinator to streamline order flow, coordinate with catering partners, and optimize delivery logistics. This fully remote role emphasizes data-driven decision making, strong communication, and proactive problem solving to ensure high service levels across a growing online catering marketplace.

You will manage end-to-end orders, resolve client inquiries, and contribute to SOP development while maintaining compliance with food

Qualificações

• Proven experience in operations coordination or similar role in food delivery/c catering.
• Strong organizational and multitasking abilities with attention to detail.
• Excellent communication and interpersonal skills across diverse stakeholders.
• Proficiency with online platforms, order management systems, and collaboration tools.
• Able to work independently in a remote setting and meet delivery targets.

Responsabilidades

• Manage end-to-end catering orders from placement to fulfillment.
• Serve as primary contact for clients and partners; resolve queries promptly.
• Coordinate with partners on order details, timings and delivery logistics.
• Optimize delivery schedules and routes for timeliness and efficiency.
• Maintain accurate records of orders, communications, and performance metrics.
• Analyze operations data to identify efficiency gains and improvement opportunities.
• Collaborate with tech teams to troubleshoot platform issues and propose enhancements.
• Develop and implement SOPs for catering operations.
• Ensure compliance with food safety guidelines across deliveries.
• Provide exceptional customer support to clients and partners.

Conhecimentos

Operations coordination

Logistics

Communication

Problem solving

Data analysis

Remote work

Ferramentas

Order management systems

Online platforms

Communication tools

Descrição da oferta de emprego

About the Role

Our client, a rapidly expanding online catering marketplace, is seeking a meticulous and proactive Remote Catering Operations Coordinator. This is a fully remote position focused on streamlining the operational aspects of our platform, ensuring seamless coordination between clients, catering partners, and delivery logistics. You will be responsible for managing orders, resolving client inquiries, optimizing delivery routes, and maintaining high operational standards. The ideal candidate is highly organized, tech-savvy, and possesses excellent communication and problem-solving skills. If you thrive in a fast-paced, remote environment and have a passion for operational efficiency within the food service industry, this role offers a unique opportunity to contribute significantly from anywhere.

Key Responsibilities

• Manage the end-to-end process of catering orders, from placement to fulfillment.
• Serve as the primary point of contact for clients and catering partners, addressing queries and resolving issues promptly.
• Coordinate with catering partners to confirm order details, timings, and delivery logistics.
• Optimize delivery schedules and routes to ensure timely and efficient service.
• Maintain accurate records of orders, client communications, and operational performance.
• Monitor and analyze operational data to identify areas for improvement and efficiency gains.
• Collaborate with the technology team to troubleshoot platform issues and suggest enhancements.
• Develop and implement standard operating procedures (SOPs) for catering operations.
• Ensure compliance with food safety and handling guidelines across all deliveries.
• Provide exceptional customer support, ensuring a positive experience for clients and partners.

Requirements

• Proven experience in operations coordination, logistics, or a similar role, preferably within the food delivery or catering industry.
• Strong organizational and multitasking abilities, with exceptional attention to detail.
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.
• Proficiency in using online platforms, order management systems, and communication tools.
• Strong problem-solving skills and the ability to make sound decisions under pressure.
• Ability to work independently and manage workload effectively in a remote setting.
• Experience with data analysis and reporting is a plus.
• A proactive approach and a commitment to continuous improvement.
• Must have a reliable internet connection and a dedicated workspace.

Benefits

• Fully remote work position offering great flexibility.
• Competitive salary based on experience and qualifications.
• Opportunity to play a key role in a growing innovative company.
• Work in a dynamic and evolving industry.
• Contribute to improving the customer experience for a food delivery platform.