Remote Catering Operations Coordinator

Placements24; Benoni; Hybrid; ZAR 420,000 - 640,000; Full time

Benefits offered by this job

Fully remote work

Career growth opportunities

National scope impact

Autonomy at work

Job summary

Placements24 is seeking a highly organized Remote Catering Operations Coordinator to oversee nationwide catering services from a home office. This role focuses on coordinating orders, optimizing logistics, and maintaining strong vendor relationships while staying connected with on-site teams remotely.

You will monitor service quality, resolve issues, and report on key metrics. A proactive communicator with cloud tools and strong planning skills will thrive in our flexible, fully remote setup

Qualifications

• 3+ years in catering operations or logistics roles.
• Experience coordinating remotely with distributed teams.
• Excellent communication, organizational, and time management skills.
• Proficient with digital tools and vendor management.
• Ability to work independently with flexible hours and stable connection.

Responsibilities

• Coordinate catering orders and logistics for multiple sites remotely.
• Liaise with internal teams, on-site staff, and vendors.
• Monitor service quality and customer satisfaction; take corrective actions.
• Manage vendor relationships and performance tracking.
• Troubleshoot operational challenges in delivery.
• Prepare reports on performance metrics.
• Support onboarding of new vendors remotely.

Skills

Catering operations

Remote coordination

Vendor management

Communication

Tools

MS Office

Google Workspace

Project management software

Job description

About the Role

Our client, a rapidly expanding national catering solutions provider, is seeking a highly organized and proactive Remote Catering Operations Coordinator to manage and optimize catering services across various client sites. This is a fully remote position, offering the flexibility to work from anywhere within South Africa, while maintaining close coordination with on-site teams and clients. The Catering Operations Coordinator will be responsible for overseeing order fulfillment, managing vendor relationships, ensuring service quality, and troubleshooting operational issues remotely. The ideal candidate will possess exceptional communication, planning, and problem-solving skills, with a strong understanding of catering operations and logistics. You will act as a vital link between our client's central operations and the diverse catering needs of their partners. This role requires a self-disciplined individual who can effectively manage their workload and collaborate virtually with colleagues and stakeholders. The primary focus will be on ensuring seamless and efficient catering service delivery, regardless of physical location.

Key Responsibilities

• Coordinate catering orders and logistics for multiple client sites from a remote location.
• Liaise with internal teams, on‑site personnel, and external catering vendors to ensure smooth operations.
• Monitor service quality and customer satisfaction, implementing corrective actions as needed.
• Manage vendor relationships, including performance tracking and issue resolution.
• Troubleshoot and resolve operational challenges that arise during catering service delivery.
• Maintain accurate records of orders, deliveries, and client feedback.
• Develop and implement process improvements to enhance operational efficiency.
• Assist in the onboarding and training of new catering vendors and on‑site staff (remotely).
• Prepare reports on operational performance and key metrics.
• Ensure adherence to company standards, policies, and procedures across all operations.

Requirements

• Minimum of 3 years of experience in catering operations, event coordination, or a similar logistics-focused role.
• Proven ability to manage operations remotely and coordinate with distributed teams.
• Excellent communication, organizational, and time management skills.
• Strong problem‑solving abilities and a proactive approach to identifying and addressing issues.
• Proficiency in using digital communication tools, project management software, and standard office applications (e.g., MS Office Suite, Google Workspace).
• Demonstrated experience in vendor management and relationship building.
• Ability to work independently with minimal supervision and manage a flexible work schedule.
• A stable internet connection and a suitable home office setup are required.
• Experience in a client‑facing role, even if remote, is an advantage.
• Familiarity with the Gauteng region's service providers can be beneficial but not essential.

Benefits

• Our client offers a competitive salary, the flexibility of a fully remote work arrangement, and opportunities for professional growth within a growing organization.
• You will be part of a forward‑thinking company that embraces remote work solutions and values its employees' well‑being.
• This role provides the chance to impact service delivery on a national scale from the comfort of your own home.
• Join a dedicated team committed to providing exceptional catering services across South Africa.
• The role offers autonomy and the satisfaction of ensuring smooth operations nationwide.