Remote Catering Account Manager

Placements24; Randburg; Hybrid; ZAR 350,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Commission opportunities

Flexible remote work

Professional development

Industry insights

Job summary

Placements24 is seeking a motivated Remote Catering Account Manager to oversee a portfolio of catering clients from a distance. You will build strong relationships, understand client needs, and ensure flawless service delivery while coordinating with internal and external partners.

The role emphasizes proactive account management, upselling opportunities, and maintaining high satisfaction. You will work with cross-functional teams to exceed client expectations and contribute to business growth

Qualifications

• Proven experience in account management, sales, or client relations in catering or hospitality.
• Excellent communication, negotiation, and interpersonal skills for remote work.
• Strong understanding of catering operations and event planning.
• Ability to manage multiple client accounts and prioritize effectively.
• Proficiency in CRM software and remote client management tools.

Responsibilities

• Develop and nurture long-term relationships with key catering clients remotely.
• Translate client requirements into detailed service plans for internal teams.
• Coordinate with operations, culinary, and delivery teams for seamless execution of catering services.
• Proactively address client concerns to ensure satisfaction.
• Identify opportunities for upselling and cross-selling services.
• Monitor client feedback and implement continuous improvement strategies.

Skills

Account management

Sales

Client relations

Remote communication

Tools

CRM software

Job description

About the Role

Our client is seeking a motivated and client-focused Remote Catering Account Manager to oversee and grow their portfolio of catering clients. In this role, you will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring the flawless delivery of catering services, all managed from a distance. You will act as the primary point of contact, coordinating with internal teams and external partners to exceed client expectations. This is an exceptional opportunity for a relationship-driven professional to excel in a remote capacity, driving client satisfaction and contributing to the expansion of the business's reach and reputation within the catering industry, fostering loyalty and repeat business through outstanding service delivery and strategic account management.

Key Responsibilities

• Develop and nurture long-term relationships with key catering clients, serving as their dedicated point of contact remotely.
• Understand client requirements for events and translate them into detailed service plans for internal teams.
• Coordinate with operations, culinary, and delivery teams to ensure seamless execution of all catering services.
• Proactively address client concerns and resolve any issues that may arise to ensure satisfaction.
• Identify opportunities for upselling and cross-selling services to existing clients.
• Monitor client feedback and satisfaction levels, implementing strategies for continuous improvement.

Requirements

• Proven experience in account management, sales, or client relations, preferably within the catering or hospitality sector.
• Excellent communication, negotiation, and interpersonal skills, essential for building rapport remotely.
• Strong understanding of catering operations and event planning processes.
• Ability to manage multiple client accounts and prioritize effectively in a dynamic environment.
• Proficiency in CRM software and other tools for remote client management.
• Self-motivated with a strong work ethic and the ability to thrive independently.

Benefits

• Competitive salary and commission structure, with potential for significant earnings.
• Flexible remote work arrangement, allowing for work-life integration.
• Opportunity to manage a diverse portfolio of clients and contribute to business growth.
• Professional development opportunities and access to industry insights.
• Be part of a collaborative and supportive remote team focused on delivering exceptional client experiences.