Remote Case Manager - Social Work Specialist

Placements24; South Africa; Remote; ZAR 350,000 - 650,000; Full time

Benefits offered by this job

Fully remote work

Remote training and development

Supportive virtual team

Job summary

Placements24 is seeking an experienced Remote Case Management Specialist to support the Northern Cape Health Services. The role is fully remote, focusing on managing complex cases, coordinating care plans, and ensuring timely access to health and social resources for clients in Upington and surrounding areas.

Responsibilities include remote assessments, care plan development, referrals, and documentation using EHR systems and telehealth platforms.

Qualifications

• Bachelor's degree in social/health-related field.
• Experience in case management, preferably in health or social services.
• Proficient with digital tools for remote work and care coordination.

Responsibilities

• Conduct remote assessments of client needs and services.
• Develop and monitor individualized care plans.
• Coordinate referrals to healthcare and social resources.
• Maintain up-to-date electronic client records.
• Engage with healthcare professionals via virtual channels.
• Advocate for clients and ensure equitable access to services.
• Provide ongoing remote support and education to clients and families.
• Participate in virtual team meetings and case reviews.

Skills

Remote case management

Digital tools

EHR proficiency

Communication

Education

Bachelor's degree in Social Work, Nursing, Public Health

Tools

EHR systems

Telehealth platforms

CRM software

Job description

Remote Case Management Specialist - Northern Cape Health Services

About the Role Our client, a key provider of health and social services across the Northern Cape, is seeking an experienced Remote Case Management Specialist. This critical role involves managing complex cases, coordinating care plans, and ensuring clients receive timely and effective support, primarily serving the Upington region and beyond. As a fully remote position, you will leverage advanced digital platforms and communication tools to connect with clients, healthcare providers, and social services. This is an ideal opportunity for a seasoned professional who excels in independent work, possesses strong diagnostic and coordination skills, and is dedicated to improving health outcomes from a distance.

• Conduct comprehensive remote assessments of client needs, focusing on health and social support requirements.
• Develop, implement, and monitor individualized care plans in collaboration with clients and service providers.
• Coordinate referrals and facilitate access to a wide range of healthcare, social welfare, and community resources.
• Maintain meticulous, up-to-date electronic client records and documentation.
• Liaise effectively with physicians, specialists, therapists, and other healthcare professionals via virtual channels.
• Advocate for clients' needs and ensure equitable access to services throughout the Northern Cape.
• Provide ongoing support, guidance, and education to clients and their families on managing their conditions and accessing resources.
• Participate actively in virtual team meetings, case reviews, and interdisciplinary discussions.
• Stay current with best practices in case management, health informatics, and relevant regulations.
• Manage a demanding caseload efficiently, ensuring timely follow-up and proactive problem‑solving.

Requirements

• A Bachelor's degree in Social Work, Nursing, Public Health, or a related healthcare or social services field.
• Professional registration with a relevant South African council (e.g., SACSSP, SANC) is required.
• Minimum of 4 years of experience in case management, particularly within health or social service settings.
• Proven ability to manage cases effectively in a remote environment using digital tools.
• Strong understanding of the healthcare system and social service landscape in the Northern Cape.
• Exceptional communication, negotiation, and problem‑solving skills, adapted for remote interaction.
• Proficiency with Electronic Health Records (EHR) systems, telehealth platforms, and CRM software.
• High degree of self‑discipline, organization, and time management for remote work.
• Access to a reliable internet connection and a dedicated, private workspace.
• Empathy, resilience, and a strong commitment to client‑centered care.

Benefits

• Competitive annual salary of R .
• Fully remote work flexibility, allowing for a greater work‑life balance.
• Opportunity to significantly impact health and social service delivery in the Northern Cape.
• Access to specialized remote work training and professional development.
• Supportive virtual team and management structure.
• Contribute to a critical service area improving community well‑being in Upington and beyond.