Remote Case Manager — Social Services & Community Support

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 260,000 - 380,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Online training

Remote team culture

Work-life balance

Standard benefits

Job summary

Placements24 is seeking a dedicated Remote Case Manager to deliver high-quality social care services from anywhere in South Africa. The role focuses on comprehensive client support, needs assessments, and resource linkage via virtual channels.

You will manage a caseload, develop individualized service plans, and coordinate with healthcare providers and community programs, while adhering to privacy and ethical standards. Remote work fosters autonomy and flexible collaboration.

Qualifications

• 3+ years in case management or direct social work practice
• Experience conducting client assessments and developing effective support plans
• Proficiency with video conferencing software, CRM/case management systems, and digital tools

Responsibilities

• Manage a caseload and provide ongoing remote support
• Conduct needs assessments via video calls, phone, and secure messaging
• Develop, implement, and monitor personalized service plans
• Connect clients with community resources, healthcare providers, and social programs
• Provide counseling, crisis intervention, and advocacy via virtual channels
• Maintain accurate, confidential client records in the CMS
• Collaborate with colleagues, supervisors, and external partners online
• Ensure compliance with policies, data privacy regulations and ethics
• Stay updated on trends and resources in social services
• Participate in virtual meetings, training, and case consultations

Skills

Needs assessment

Client advocacy

Virtual counseling

Communication skills

Education

Relevant tertiary qualification in Social Work or related field

Tools

Zoom/Teams

CRM systems

Digital collaboration tools

Job description

Placements24 is seeking a dedicated Remote Case Manager to deliver high-quality social care services from anywhere in South Africa. The role focuses on comprehensive client support, needs assessments, and resource linkage via virtual channels.

You will manage a caseload, develop individualized service plans, and coordinate with healthcare providers and community programs, while adhering to privacy and ethical standards. Remote work fosters autonomy and flexible collaboration.