Remote Case Manager for Social Services | Flexible Hours

Placements24; Randburg; Hybrid; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

Flexible hours

Remote work from home

Software and tech support provided

Professional development

Job summary

Placements24 is seeking a seasoned Case Manager for a fully remote role. You will assess client needs, craft care plans, and coordinate services across healthcare and community resources while working from home.

The position emphasizes confidentiality, autonomy, and the use of digital tools for remote client support. You will act as a main contact for clients, liaising with providers and government agencies, ensuring timely responses and advocacy.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, or related field.
• Minimum 5 years in case management or similar role.
• Experience in assessments and service plan development.
• Excellent virtual communication and active listening.
• Ability to work remotely with a confidential caseload.

Responsibilities

• Conduct comprehensive virtual assessments of client needs, circumstances, and goals.
• Develop, implement, and monitor individualized service plans for clients.
• Coordinate access to social services, healthcare, and community resources.
• Act as a primary point of contact for clients, providing remote support.
• Liaise with service providers, government agencies, and other stakeholders.
• Maintain accurate, confidential client records and case notes in digital systems.
• Advocate for clients' rights and ensure their voices are heard in service delivery.
• Respond to client inquiries via digital channels.
• Evaluate progress and adjust service plans as needed.
• Stay informed about legislation, policies, and resources.

Skills

Virtual communication

Interpersonal skills

Active listening

Case management software

CRM systems

Digital collaboration tools

Autonomous work

Education

Bachelor's degree in Social Work, Psychology, Sociology, or related field

Tools

Case management software

CRM systems

Job description

Placements24 is seeking a seasoned Case Manager for a fully remote role. You will assess client needs, craft care plans, and coordinate services across healthcare and community resources while working from home.

The position emphasizes confidentiality, autonomy, and the use of digital tools for remote client support. You will act as a main contact for clients, liaising with providers and government agencies, ensuring timely responses and advocacy.