Remote Case Manager: Social Services Advocate

Placements24; South Africa; Remote; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Medical plan

Retirement plan

Professional development

Job summary

Placements24 is seeking a Remote Case Manager to support individuals and families from a fully remote setup in Paarl and Western Cape. You will assess needs, develop action plans, and coordinate services through digital channels.

The role requires a Bachelor's in Social Work or related field, at least five years of progressive experience, and strong virtual communication skills. Familiarity with local welfare resources and the ability to manage caseloads independently are essential.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, or related field.
• Minimum 5 years of progressive experience in social work, case management, or client advocacy; remote experience preferred.
• Expertise in needs assessment, case planning, and resource coordination.
• Excellent interpersonal, written, and verbal communication for virtual client interaction.
• Strong understanding of welfare systems, legislation, and community resources.

Responsibilities

• Conduct comprehensive needs assessments for clients via video conferencing, phone, and secure online portals.
• Develop, implement, and monitor personalised case plans.
• Connect clients with community resources including healthcare, housing, employment, and education services.
• Advocate for clients to ensure access to eligible services and benefits.
• Maintain confidential client records using secure case management software.
• Provide ongoing support, guidance, and crisis intervention as needed.
• Collaborate with a distributed team of social workers and external agencies.
• Stay current with social service regulations and best practices.
• Educate clients about their rights and how to access services.
• Prepare regular reports on client progress and program outcomes.
• Facilitate communication between clients and service providers.
• Manage a caseload of diverse client needs with quality of care and timely follow-up.

Skills

Needs assessment

Case planning

Resource coordination

Virtual communication

Remote work

Education

Bachelor's degree in Social Work

Tools

Case management software

Video conferencing tools

Job description

Placements24 is seeking a Remote Case Manager to support individuals and families from a fully remote setup in Paarl and Western Cape. You will assess needs, develop action plans, and coordinate services through digital channels.

The role requires a Bachelor's in Social Work or related field, at least five years of progressive experience, and strong virtual communication skills. Familiarity with local welfare resources and the ability to manage caseloads independently are essential.