Remote Case Manager - Social Services & Community Impact

Placements24; Mossel Bay; Hybrid; ZAR 300,000 - 540,000; Full time

Benefits offered by this job

Medical and retirement contributions

Generous annual leave

Fully remote with flexible work setup

Job summary

Placements24 is seeking an experienced Remote Case Management Specialist to join a forward-thinking team. This fully remote role across South Africa focuses on assessing client needs, developing case plans, and coordinating services to help individuals and families overcome social and personal challenges.

You will work with a remote team of professionals, maintain detailed records, and stay informed about current social policies and resources.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology or related field.
• Minimum 5 years of progressive case management or similar client support experience.
• Proven ability to develop and manage complex client cases.
• Strong assessment, planning, resource linkage and advocacy skills.
• Proficiency with digital case management software and remote-work tools.

Responsibilities

• Conduct thorough client assessments to identify needs, strengths, and barriers.
• Develop, implement and monitor individualized case management plans with clients.
• Connect clients with community resources, services and government programs.
• Provide ongoing support, advocacy and guidance throughout the case management journey.
• Maintain confidential client records using digital systems and ensure accuracy.

Skills

Case management

Remote work

Assessment and advocacy

Empathy and active listening

Education

Bachelor's degree in Social Work or related field

Tools

Digital case management software

Video conferencing tools

Job description

Placements24 is seeking an experienced Remote Case Management Specialist to join a forward-thinking team. This fully remote role across South Africa focuses on assessing client needs, developing case plans, and coordinating services to help individuals and families overcome social and personal challenges.

You will work with a remote team of professionals, maintain detailed records, and stay informed about current social policies and resources.