Remote Case Manager: Empower Clients & Connect Resources

Placements24; Vereeniging; Hybrid; ZAR 360,000 - 520,000; Full time

Benefits offered by this job

Remote work

Benefits package

Professional development

Job summary

Placements24 in South Africa is seeking a highly organized and empathetic Remote Case Manager to join our virtual operations team. You will assess client needs, develop personalized service plans, coordinate with external providers, and provide ongoing support entirely through digital channels.

This fully remote role requires independent work, excellent digital communication, and a deep commitment to social welfare.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, or related field.
• 3–5 years of experience in case management or social services.
• Ability to conduct needs assessments and create service plans.
• Familiarity with social service systems and resources.
• Strong communication and virtual engagement skills.
• Experience with virtual collaboration tools and case management software.
• Excellent organization and multi-tasking abilities.
• Self-motivated with remote-working capability.
• Reliable internet and secure home office setup.
• Commitment to client advocacy and empowerment.

Responsibilities

• Conduct remote needs assessments of clients facing social or health-related challenges.
• Develop individualized case plans with goals, interventions, and timelines.
• Coordinate services with external agencies (housing, healthcare, employment).
• Monitor progress and provide ongoing support via phone, video, and messaging.
• Advocate for equitable access to services for clients.
• Maintain confidential client records in case management software.
• Respond to inquiries in a timely and professional manner.
• Collaborate with internal teams for integrated client care.
• Stay updated on community resources, eligibility, and referrals.
• Participate in virtual meetings, reviews, and professional development.

Skills

Client assessment

Virtual engagement

Communication

Organizational skills

Empathy

Education

Bachelor's degree in Social Work, Psychology, or Sociology

Tools

Case management software

Zoom/Teams

Job description

Placements24 in South Africa is seeking a highly organized and empathetic Remote Case Manager to join our virtual operations team. You will assess client needs, develop personalized service plans, coordinate with external providers, and provide ongoing support entirely through digital channels.

This fully remote role requires independent work, excellent digital communication, and a deep commitment to social welfare.