Remote Case Manager — Client Advocacy & Care Planning

Placements24; East London; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Remote work flexibility

Work-life balance

Job summary

Placements24 is seeking a Remote Case Manager to coordinate and deliver comprehensive social care services from a fully remote setup. You will assess client needs, develop individualized care plans, and liaise with healthcare providers and social agencies to ensure timely interventions.

The role requires a bachelor's degree in a related field and at least 3 years of case management experience, with strong organizational and communication skills for remote work.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 3 years of experience in case management or a similar role within the social care sector.
• Experience developing and implementing care plans.

Responsibilities

• Conduct remote client assessments to identify needs and goals.
• Develop, implement, and monitor personalized case management plans.
• Coordinate services with internal and external stakeholders including healthcare providers and social agencies.
• Provide ongoing support, guidance, and advocacy for clients.
• Maintain accurate, confidential client records using digital systems.
• Liaise with clients via phone, video conferencing, and email.
• Track client progress and adjust service plans as needed.
• Ensure compliance with policies, procedures and ethical standards.
• Identify risks and implement mitigation strategies.
• Participate in virtual team meetings and contribute to service improvement.

Education

Bachelor's degree in Social Work, Psychology, Sociology, or a related field

Tools

CRM systems

digital case management software

Job description

Placements24 is seeking a Remote Case Manager to coordinate and deliver comprehensive social care services from a fully remote setup. You will assess client needs, develop individualized care plans, and liaise with healthcare providers and social agencies to ensure timely interventions.

The role requires a bachelor's degree in a related field and at least 3 years of case management experience, with strong organizational and communication skills for remote work.