Remote Automotive Service Advisor — Diagnostics & Care

Placements24; Pietermaritzburg; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Fully remote work

Online training & development

Company-provided tools

Career advancement opportunities

Job summary

Placements24 is seeking an experienced Senior Automotive Service Advisor to join a fully remote team. You will manage customer service interactions, coordinate vehicle maintenance, and ensure exceptional satisfaction from a remote setting.

You will be the primary contact for clients, using digital tools to provide expert advice, prepare estimates, and track service histories in the CRM. Strong communication and knowledge of diagnostics are essential for success in this remote role.

Qualifications

• Proven experience as an Automotive Service Advisor with remote focus.
• Strong knowledge of automotive diagnostics and service procedures.
• Excellent remote communication and customer service skills.
• Proficient in CRM software and digital scheduling tools.

Responsibilities

• Handle customer inquiries via phone, email, and chat to advise on services.
• Schedule service appointments and allocate technician time in digital workflow.
• Prepare service estimates and repair orders with clear explanations.
• Maintain customer records and service histories in CRM.
• Follow up with customers post-service to ensure satisfaction.

Skills

Automotive service advisory

Remote customer service

CRM software

Digital scheduling

Communication

Time management

Tools

CRM software

Scheduling tools

Communication platforms

Job description

Placements24 is seeking an experienced Senior Automotive Service Advisor to join a fully remote team. You will manage customer service interactions, coordinate vehicle maintenance, and ensure exceptional satisfaction from a remote setting.

You will be the primary contact for clients, using digital tools to provide expert advice, prepare estimates, and track service histories in the CRM. Strong communication and knowledge of diagnostics are essential for success in this remote role.