Senior Automotive Service Advisor

Placements24; Pietermaritzburg; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Fully remote work

Online training & development

Company-provided tools

Career advancement opportunities

Job summary

Placements24 is seeking an experienced Senior Automotive Service Advisor to join a fully remote team. You will manage customer service interactions, coordinate vehicle maintenance, and ensure exceptional satisfaction from a remote setting.

You will be the primary contact for clients, using digital tools to provide expert advice, prepare estimates, and track service histories in the CRM. Strong communication and knowledge of diagnostics are essential for success in this remote role.

Qualifications

• Proven experience as an Automotive Service Advisor with remote focus.
• Strong knowledge of automotive diagnostics and service procedures.
• Excellent remote communication and customer service skills.
• Proficient in CRM software and digital scheduling tools.

Responsibilities

• Handle customer inquiries via phone, email, and chat to advise on services.
• Schedule service appointments and allocate technician time in digital workflow.
• Prepare service estimates and repair orders with clear explanations.
• Maintain customer records and service histories in CRM.
• Follow up with customers post-service to ensure satisfaction.

Skills

Automotive service advisory

Remote customer service

CRM software

Digital scheduling

Communication

Time management

Tools

CRM software

Scheduling tools

Communication platforms

Job description

About the Role

Our client is seeking an experienced and highly motivated Senior Automotive Service Advisor to join their dynamic, fully remote team. This pivotal role involves managing customer service interactions, coordinating vehicle maintenance and repair schedules, and ensuring exceptional customer satisfaction from a remote setting. You will be the primary point of contact for clients, leveraging digital communication tools to provide expert advice and support. This position is ideal for a proactive individual who excels in communication, organization, and possesses a deep understanding of automotive diagnostics and service procedures, all while working from the comfort of their own home office.

Key Responsibilities

• Manage incoming customer inquiries via phone, email, and online chat, providing expert advice on automotive services and repairs.
• Schedule service appointments, ensuring efficient allocation of technician time and resources within the dealership's digital workflow.
• Prepare accurate service estimates and repair orders, clearly explaining recommended services and associated costs to customers.
• Maintain detailed customer records and service histories in the company's CRM system.
• Proactively follow up with customers post-service to ensure satisfaction and address any concerns.
• Collaborate with the remote service manager and technical teams to resolve complex issues and ensure service quality.

Requirements

• Proven experience as an Automotive Service Advisor, preferably with a focus on customer relations and remote management.
• In-depth knowledge of automotive systems, diagnostics, and repair procedures.
• Excellent communication, interpersonal, and customer service skills, adapted for remote interaction.
• Proficiency in using CRM software, digital scheduling tools, and communication platforms.
• Ability to work independently, manage time effectively, and maintain high productivity in a remote environment.
• A passion for the automotive industry and a commitment to delivering outstanding customer experiences.

Benefits

• Competitive annual salary commensurate with experience.
• Opportunity to work fully remotely, offering significant flexibility and work-life balance.
• Access to online training and professional development resources for continuous learning.
• Company-provided communication tools and software.
• A supportive team environment that fosters collaboration among remote employees.
• Potential for career advancement within a growing automotive service network.