Remote Automotive Diagnostic Support Specialist

Placements24; George; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Remote work

Competitive salary

Bonuses

Health insurance

Paid time off

Job summary

Placements24 is seeking an Automotive Technical Support Specialist to provide remote expert assistance to customers and service partners. You will diagnose complex vehicle issues, interpret diagnostic reports, and guide technicians through effective repairs, ensuring high-quality service and customer satisfaction.

This fully remote role offers flexible hours and opportunities for ongoing learning, with a strong emphasis on problem solving, product knowledge, and clear communication across teams

Qualifications

• Minimum of 3 years in automotive technical support or diagnostics.
• Strong knowledge of engines, hybrids, and vehicle electronics.
• Experience with diagnostic tools and manufacturer software.

Responsibilities

• Provide remote technical assistance via phone, email, and chat.
• Interpret diagnostic reports and offer actionable solutions.
• Stay updated on automotive technology and common faults.
• Escalate complex issues to senior staff when needed.
• Contribute to troubleshooting guides and docs.

Skills

Diagnostics

Problem-solving

Customer service

Remote work discipline

Technical communication

Tools

Vehicle diagnostic tools

Manufacturer software

Job description

Placements24 is seeking an Automotive Technical Support Specialist to provide remote expert assistance to customers and service partners. You will diagnose complex vehicle issues, interpret diagnostic reports, and guide technicians through effective repairs, ensuring high-quality service and customer satisfaction.

This fully remote role offers flexible hours and opportunities for ongoing learning, with a strong emphasis on problem solving, product knowledge, and clear communication across teams