Remote Account Manager - Upington

Placements24; Upington; Hybrid; ZAR 360,000 - 700,000; Full time

Benefits offered by this job

Fully remote

Performance bonuses

Health insurance

Dental & vision insurance

Paid time off

Career development

Job summary

Placements24, a leading cloud solutions provider, is seeking an experienced Remote Account Manager to join our client-focused team. You will manage a portfolio of existing accounts, drive customer success, and identify opportunities to upsell cloud services from your remote location.

Based in South Africa and focused on clients in the Upington region, you will collaborate with support, technical, and sales teams, conduct regular business reviews, and aim to exceed retention and revenue targets

Qualifications

• 4+ years in account management or client relations in tech/cloud services.
• Proven ability to upsell and drive revenue growth.
• Excellent communication, negotiation, and presentation skills.
• Bachelor's degree in Business, Marketing, or related field.

Responsibilities

• Manage a portfolio of client accounts with a focus on retention.
• Serve as primary contact, addressing inquiries and providing solutions.
• Identify upsell and cross-sell opportunities for cloud services.
• Conduct regular business reviews to maximize client value.
• Build strong relationships with key stakeholders.
• Collaborate with support, technical, and sales teams to ensure service delivery.
• Monitor usage and performance metrics to inform recommendations.
• Aim to exceed retention and revenue targets.

Skills

Account management

Client relations

Upselling & cross-selling

Communication

Negotiation

Remote collaboration

Education

Bachelor's degree in Business or Marketing

Tools

Salesforce

Job description

About the Role

Our client, a leading cloud solutions provider, is seeking an experienced and client-focused Remote Account Manager . This is a fully remote position, enabling you to work from your preferred location, with a focus on managing and growing relationships with existing clients, particularly those in or associated with the Upington region. You will be responsible for understanding client needs, ensuring their satisfaction with our client's services, identifying opportunities for upselling and cross-selling, and acting as the primary point of contact. The ideal candidate will have a strong background in account management, excellent communication and problem-solving skills, and a passion for technology and customer success. We are looking for a proactive individual who can build strong rapport with clients and contribute to long-term partnerships. Join a dynamic and innovative company that values client relationships and offers significant opportunities for professional growth.

Key Responsibilities

• Manage a portfolio of assigned client accounts, ensuring high levels of customer satisfaction and retention.
• Serve as the main point of contact for clients, addressing inquiries, concerns, and providing solutions promptly.
• Proactively identify opportunities to upsell and cross-sell additional cloud services to existing clients.
• Conduct regular business reviews with clients to assess their needs and ensure they are maximizing the value of our client's services.
• Develop and maintain strong, long-term relationships with key stakeholders within client organizations.
• Collaborate with internal teams (e.g., support, technical, sales) to ensure seamless service delivery and client success.
• Monitor client usage and performance metrics, providing insights and recommendations.
• Achieve and exceed retention and revenue growth targets for assigned accounts.

Requirements

• Minimum of 4 years of experience in account management, client relations, or a similar customer-facing role, preferably in the tech or cloud services industry.
• Proven track record of successfully managing client relationships and driving revenue growth through upsells and cross-sells.
• Excellent communication, interpersonal, negotiation, and presentation skills.
• Strong understanding of cloud computing concepts and services is highly desirable.
• Proficiency with CRM software (e.g., Salesforce) and account management tools.
• Highly organized, self-motivated, and able to manage time effectively in a remote work environment.
• Ability to work independently and collaboratively with a remote team.
• Bachelor's degree in Business, Marketing, or a related field.

Benefits

• Fully remote position offering exceptional flexibility and autonomy.
• Competitive base salary coupled with performance-based bonuses.
• Comprehensive health, dental, and vision insurance benefits.
• Generous paid time off and company holidays.
• Opportunities for career advancement and professional development in the cloud technology sector.
• Access to cutting-edge tools and resources to support client management.
• A collaborative and innovative remote work culture.