Account Manager - Remote

Placements24; Gauteng; Hybrid; ZAR 420,000 - 720,000; Full time

Benefits offered by this job

Competitive bonuses

Comprehensive medical coverage

Flexible working hours

Remote work setup assistance

Professional development

Job summary

Placements24 is seeking an enthusiastic Account Manager for its fully remote sales division. You will nurture and expand relationships with existing clients, acting as their trusted advisor to maximize ROI and identify upsell opportunities.

The role benefits from a remote-first culture and flexible hours, with support to work effectively from your home office. You will manage client portfolios, conduct regular business reviews, coordinate with internal teams, onboard new clients, and ensure

Qualifications

• Proven experience in account management or client-facing roles.
• Strong sales and customer relationship management knowledge.
• Excellent verbal and written communication skills.
• Experience using CRM software and sales tools.
• Remote work self-discipline and motivation.
• Bachelor's degree or equivalent work experience.

Responsibilities

• Manage a portfolio of client accounts with focus on retention.
• Develop strategies to increase engagement and lifetime value.
• Conduct regular business reviews to assess client needs.
• Identify upsell and cross-sell opportunities.
• Serve as liaison between clients and internal teams.
• Onboard new clients and guide early partnership stages.
• Monitor client performance and address issues proactively.
• Gather client feedback to inform product improvements.
• Share market insights with sales team.
• Maintain up-to-date client records in CRM.

Skills

Account management

Client relations

Communication

CRM software

Remote work

Education

Bachelor's degree or equivalent

Tools

CRM tools

Job description

About the Role

Our client, a rapidly expanding e-commerce platform, is looking for an enthusiastic and skilled Account Manager to join their fully remote sales division. This position is critical in fostering and expanding relationships with existing clients, ensuring their continued satisfaction and identifying opportunities for upselling and cross-selling our client's diverse range of digital services. You will be a primary point of contact, acting as a trusted advisor to help clients maximize their ROI. Success in this role requires a proactive approach, excellent interpersonal skills, and a deep understanding of client business objectives. We are committed to a remote-first culture, providing the tools and support necessary for you to excel from your home office. This is an exciting chance to become part of a forward-thinking company that prioritizes employee growth and a healthy work-life balance. Your dedication to client success will be paramount in this engaging role.

Key Responsibilities

• Manage a portfolio of assigned client accounts, ensuring high levels of retention and satisfaction.
• Develop and execute strategies to increase client engagement and lifetime value.
• Conduct regular business reviews with clients to assess their needs and provide strategic recommendations.
• Identify and pursue opportunities for upselling and cross-selling additional products or services.
• Serve as the primary liaison between clients and internal departments, ensuring clear communication and timely issue resolution.
• Onboard new clients, guiding them through the initial stages of partnership.
• Monitor client performance metrics and proactively address any potential issues.
• Gather client feedback to inform product development and service improvements.
• Contribute to sales team efforts by sharing best practices and market insights.
• Maintain accurate and up-to-date client records in the CRM system.

Requirements

• Proven experience in account management, client relations, or a similar client-facing role.
• Strong understanding of sales principles and customer relationship management.
• Excellent verbal and written communication skills.
• Proficiency in using CRM software and other sales enablement tools.
• Ability to build rapport and trust with clients quickly.
• Demonstrated ability to manage multiple accounts and prioritize tasks effectively.
• A proactive, problem-solving mindset with a client-centric approach.
• Experience in the e-commerce or digital services sector is a plus.
• Self-disciplined and motivated to succeed in a remote work environment.
• Bachelor's degree in a relevant field or equivalent work experience.

Benefits

• Competitive annual salary with performance-based bonuses.
• Comprehensive medical coverage.
• Flexible working hours conducive to a remote lifestyle.
• Paid vacation and public holidays.
• Opportunities for ongoing training and professional development.
• A collaborative and supportive virtual team environment.
• Company-provided remote work setup assistance.
• Employee assistance program.
• Discounts on company products and services.
• Work from your preferred location within South Africa .