Account Manager - Remote

Placements24; South Africa; Remote; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary with commission

Fully remote work arrangement

Flexible work environment

Continuous learning and career growth

Access to cutting-edge sales tools

Regular performance incentives

Job summary

Placements24 is seeking an experienced Account Manager to join a fully remote sales force operating within South Africa. You will manage a portfolio of existing clients, drive revenue expansion through upsell/cross-sell, and act as the main liaison to ensure client success and retention.

The role requires strong relationship-building, strategic planning, and proficiency with CRM tools to track health and opportunities.

Qualifications

• Proven experience as an Account Manager or similar client-facing sales role.
• Demonstrated success in retaining clients and growing account revenue.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency in CRM software and account management tools.
• Ability to work autonomously and manage a remote workload effectively.
• Strong understanding of sales cycles and customer relationship management principles.
• Experience in B2B software is highly desirable.
• Bachelor’s degree in Business Administration, Marketing, or related field is preferred.
• Must be located within South Africa and authorized to work.

Responsibilities

• Manage and grow a portfolio of assigned client accounts.
• Develop and execute account management plans to meet revenue targets and client retention goals.
• Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Identify opportunities for upselling and cross-selling of products and services to existing clients.
• Conduct regular business reviews with clients to assess satisfaction and strategic alignment.
• Build and maintain strong, trusted relationships with key stakeholders within client organizations.
• Collaborate with internal teams (e.g., Customer Success, Product) to ensure client needs are met.
• Track account health and proactively address potential churn risks.
• Provide regular reports on account status, opportunities, and challenges.

Skills

Account management

Client relationships

Negotiation

CRM software

Remote work

Sales cycle knowledge

Education

Bachelor’s degree in Business Administration or Marketing

Tools

CRM tools

Job description

About the Role

Our client is a leading innovator in the (specific sector, e.g., SaaS solutions) space, and they are actively seeking a dedicated and experienced Account Manager to join their fully remote sales force. This position is designed for a seasoned sales professional who excels at nurturing client relationships and driving long-term account growth. As a remote-first company, we provide a flexible and dynamic work environment, allowing you to operate from anywhere within South Africa . You will be responsible for managing a portfolio of existing clients, ensuring their satisfaction, identifying upselling and cross-selling opportunities, and ultimately driving revenue expansion. Your success will be measured by your ability to retain clients, increase their lifetime value, and achieve assigned account growth targets. We are looking for a proactive, client-centric individual with excellent communication skills and a strategic mindset. This is a fantastic chance to join a forward-thinking organization that is committed to its employees' success and professional development in a fully remote capacity.

Key Responsibilities

• Manage and grow a portfolio of assigned client accounts.
• Develop and execute account management plans to meet revenue targets and client retention goals.
• Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Identify opportunities for upselling and cross-selling of products and services to existing clients.
• Conduct regular business reviews with clients to assess satisfaction and strategic alignment.
• Build and maintain strong, trusted relationships with key stakeholders within client organizations.
• Collaborate with internal teams (e.g., Customer Success, Product) to ensure client needs are met.
• Track account health and proactively address potential churn risks.
• Provide regular reports on account status, opportunities, and challenges.

Requirements

• Proven experience as an Account Manager or in a similar client-facing sales role.
• Demonstrated success in retaining clients and growing account revenue.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency in CRM software and account management tools.
• Ability to work autonomously and manage a remote workload effectively.
• Strong understanding of sales cycles and customer relationship management principles.
• Experience in (specific industry, e.g., B2B software) is highly desirable.
• Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.
• Must be located within South Africa and authorized to work.

Benefits

• Competitive salary and attractive commission structure.
• Fully remote working arrangement, offering excellent flexibility.
• Opportunities for continuous learning and career progression.
• Supportive team environment focused on shared success.
• Access to cutting-edge sales tools and technologies.
• Regular performance incentives and rewards.
• Work with a reputable company known for its innovation and growth.