Remote Customer Success Manager - Travel Tech

Placements24; Cape Town; Hybrid; ZAR 500,000 - 750,000; Full time

Benefits offered by this job

Bonus potential

Fully remote

Health & wellness

Home office allowance

Professional development

Job summary

Placements24 is seeking a proactive Remote Customer Success Manager for a rapidly growing travel tech company. You will steward a portfolio of clients, maximize value from our travel solutions, and advocate for customer needs in a fully remote setting across South Africa.

You will build relationships, drive product adoption, conduct business reviews, and partner with sales, product, and support teams to reduce churn and identify expansion opportunities.

Qualifications

• Minimum 3 years in Customer Success, Account Management, or similar client-facing role in SaaS/tech.

Responsibilities

• Manage a portfolio of assigned clients, acting as their main point of contact post-sale.
• Develop and execute success plans to ensure clients achieve desired outcomes with our platform.
• Conduct regular business reviews, track client health, and identify upsell/cross-sell opportunities.
• Provide proactive support, training, and strategic advice to drive product adoption and engagement.
• Collaborate with internal teams to advocate for client needs and resolve issues.
• Monitor client usage and identify churn risks, implementing mitigation strategies.

Skills

Customer Success

Account Management

Remote work

SaaS experience

CRM tools

Tools

CRM platforms

Job description

About the Role

Our client, a rapidly growing travel technology company , is seeking a proactive and client-focused Remote Customer Success Manager . In this fully remote role, you will be the primary advocate for a portfolio of clients, ensuring they maximize the value of our innovative travel solutions. You will build strong relationships, provide strategic guidance, drive product adoption, and contribute to client retention and growth. This position is ideal for a motivated individual who thrives in a virtual environment, possesses excellent communication skills, and has a passion for technology and the travel industry, working from anywhere in South Africa .

Key Responsibilities

• Manage a portfolio of assigned clients, acting as their main point of contact post-sale.
• Develop and execute success plans to ensure clients achieve their desired outcomes with our platform.
• Conduct regular business reviews, track client health, and identify opportunities for upselling or cross-selling.
• Provide proactive support, training, and strategic advice to drive product adoption and engagement.
• Collaborate with internal teams (sales, product, support) to advocate for client needs and resolve issues.
• Monitor client usage and identify potential churn risks, implementing mitigation strategies.

Requirements

• Minimum of 3 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably in SaaS or tech.
• Proven ability to build and maintain strong client relationships and drive product adoption.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage clients remotely.
• Strong understanding of customer success principles and methodologies.
• Self-motivated, organized, and able to manage time effectively in a remote work setting.
• Experience with CRM and Customer Success platforms is a plus.

Benefits

• Competitive salary and performance-based bonus.
• Fully remote work environment, offering flexibility and work-life balance.
• Comprehensive health and wellness benefits.
• Generous allowance for home office setup and ongoing expenses.
• Opportunities for professional development and growth within a leading tech company.