Customer Relationship Specialist

Placements24; East London; Hybrid; ZAR 360,000 - 520,000; Full time

Benefits offered by this job

Competitive salary with performance‑dr

Fully remote position

Professional development

Health and retirement benefits

Supportive remote work culture

Job summary

Placements24 is seeking a dedicated Customer Relationship Specialist to join their team remotely. You will be the primary contact for key accounts, ensuring high levels of satisfaction and loyalty by understanding client needs and delivering proactive support.

In this fully remote role, you will collaborate with internal teams to resolve issues, conduct regular check-ins, and identify opportunities to enhance service delivery and client outcomes across regions.

Qualifications

• Proven experience in Customer Relationship Management, Account Management, or senior Customer Support.

Responsibilities

• Develop and nurture long-term relationships with assigned clients.
• Proactively address client needs, concerns, and inquiries via remote communication channels.
• Ensure clients are utilizing services effectively and achieving their desired outcomes.
• Collaborate with internal teams to resolve client issues and enhance service delivery.
• Conduct regular client check-ins and provide personalized support.
• Gather client feedback to identify areas for service improvement and growth.

Skills

Communication skills

Negotiation skills

Interpersonal skills

Remote rapport building

Time management

Independent worker

CRM knowledge

Tools

CRM software

Remote collaboration tools

Job description

About the Role

Our client is looking for a dedicated Customer Relationship Specialist to join their team remotely. This role is crucial for building and maintaining strong relationships with our client base, ensuring high levels of satisfaction and loyalty. You will be the main point of contact for key accounts, understanding their needs, and providing proactive support and solutions. This position is ideal for a motivated individual who excels in communication, problem-solving, and thrives in a fully remote work environment, serving clients across various regions.

Key Responsibilities

• Develop and nurture long-term relationships with assigned clients.
• Proactively address client needs, concerns, and inquiries via remote communication channels.
• Ensure clients are utilizing services effectively and achieving their desired outcomes.
• Collaborate with internal teams to resolve client issues and enhance service delivery.
• Conduct regular client check-ins and provide personalized support.
• Gather client feedback to identify areas for service improvement and growth.

Requirements

• Proven experience in Customer Relationship Management , Account Management, or senior Customer Support .
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of customer needs and the ability to build rapport remotely.
• Proficiency in CRM software and other remote collaboration tools.
• Ability to work independently, manage time effectively, and meet client expectations.
• A commitment to delivering exceptional service in a remote capacity.

Benefits

• Competitive salary with performance-based bonuses.
• Fully remote position offering excellent work-life balance.
• Opportunities for professional development and virtual team building.
• Comprehensive health and retirement benefits.
• A supportive and forward-thinking remote work culture.