Registration Support Centre Agent (Fixed Term Contract) x2

Advtech; KwaZulu-Natal; On-site; ZAR 120,000 - 160,000; Full time

Job summary

Advtech's Emeris Pietermaritzburg Campus is seeking two Registration Support Centre Agents to assist students registering from home and on campus. You will handle registration queries, provide end-to-end support, call students to register, follow up on documents, and perform data capturing and ad hoc admin tasks.

Ideal candidates have Grade 12, proficiency in Word and Excel, strong communication, and a service‑oriented approach.

Qualifications

• Minimum of Grade 12/Matric.
• Diploma (NQF 6) is advantageous.
• 1–2 years relevant Reception/Admin experience.
• Computer literate (Word & Excel).

Responsibilities

• Handle registration queries from students registering from home or on campus.
• Provide end-to-end registration support for all modes of study.
• Call students to register and follow up on documents.
• Data capturing and ad hoc administrative tasks.

Skills

Interpersonal skills

Excellent communication

Organisational skills

Data entry

Education

Grade 12 / Matric

Diploma (NQF 6) advantageous

Tools

Microsoft Word

Microsoft Excel

Job description

Emeris consolidates resources and expertise from IIE Varsity College, IIE MSA, IIE-Vega School, and IIE School of Hospitality & Service Management, with a unified approach ensuring a consistent standard of excellence in teaching, learning, and student support.

Emeris Pietermaritzburg Campus has a vacancy for Registration Support Centre Agent's x2.

Duties and Responsibilities

• To ensure that registration related queries received by students registering from home are received, resolved and or escalated.


• To provide end-to-end registration support to students registering for all modes of study.


• Calling students to come and register


• Calling students to follow up on documents


• Data capturing


• Ad hoc administrative tasks

Competencies required

• Good interpersonal skills


• Must be methodical/systematic


• Experience in Word & Excel essential


• Driver's license and own transport essential


• Excellent communication skills (verbal & written) and telephone manner


• Superior organisational and administrative skills


• Best suited to a service-oriented person


• Friendly, presentable, organised and able to work well under pressure


• High Initiative


• Excellent follow up skills

Minimum Education requirements

• Minimum of Grade 12/Matric


• Diploma (NQF 6) is advantageous.

MinimumWork Experience requirements:

• A minimum of 1-2 years relevant (Reception/Admin) working experience. Must be computer literate (Word & Excel)

Emeris is an Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act. The company reserves the right to close or place the vacancy on hold at any time, without prior notice.