Regional Retail Operations Supervisor

Placements24; Richards Bay; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Company vehicle

Travel expenses covered

Medical aid

Retirement benefits

Career progression

Job summary

Placements24 is seeking a Regional Retail Operations Supervisor to oversee multiple stores in Richards Bay, KwaZulu-Natal. The role requires strategic thinking, strong operations background and the ability to drive efficiency and profitability across locations.

The ideal candidate will have proven multi-site retail management experience, leadership skills, and a track record of implementing operational best practices while supporting store management teams.

Qualifications

• 7+ years retail management experience, with multi-site exposure.
• Proven ability to drive regional sales and profitability.
• Strong understanding of KPIs, inventory control and financials.
• Excellent leadership, coaching and communication skills.
• Willingness to travel within Richards Bay region.

Responsibilities

• Develop and implement regional operational plans to hit sales targets.
• Ensure consistent policy execution across all stores in Richards Bay.
• Monitor performance metrics and drive improvement actions.
• Coach Store Managers to strengthen leadership and operations.
• Conduct visits/audits and enforce compliance and best practices.
• Oversee regional inventory, stock flow and loss prevention.
• Lead visual merchandising and promotional activities.
• Ensure health, safety and security compliance across locations.
• Collaborate with marketing and logistics on regional initiatives.
• Drive initiatives to improve efficiency and customer experience.

Skills

Retail management

Multi-site oversight

Leadership coaching

Data analysis

KPIs & finance

Communication

Travel readiness

Education

Bachelor's degree in Business Administration

Retail Management specialization

Tools

Retail software

MS Office

Job description

About the Role

Our client, a rapidly expanding national retail chain, is seeking a highly motivated and experienced Regional Retail Operations Supervisor to oversee operations across several stores in the Richards Bay, KwaZulu-Natal region. This pivotal role requires a strategic thinker with a strong operational background and the ability to drive efficiency and profitability across multiple locations. You will be responsible for implementing operational strategies, ensuring adherence to company standards, managing store performance, and supporting store management teams. The ideal candidate will have a proven track record in multi-site retail management and a deep understanding of operational best practices. This is an exceptional opportunity to make a significant impact and grow your career within a reputable organization.

Key Responsibilities

• Develop and implement operational plans to achieve regional sales and profitability targets.
• Ensure consistent execution of company policies, procedures, and operational standards across all assigned stores in Richards Bay, KwaZulu-Natal.
• Monitor store performance metrics, including sales, inventory, labor costs, and customer satisfaction, identifying areas for improvement.
• Provide coaching and support to Store Managers to enhance their operational and leadership skills.
• Conduct regular store visits and audits to assess operational compliance and identify best practices.
• Manage regional inventory levels, ensuring efficient stock flow and minimizing losses.
• Oversee the implementation of visual merchandising strategies and promotional activities.
• Ensure compliance with health, safety, and security regulations across all locations.
• Collaborate with cross-functional teams, such as marketing and logistics, to support regional initiatives.
• Drive initiatives to improve operational efficiency and customer experience throughout the region.

Requirements

• A minimum of 7 years of progressive experience in retail management, with at least 3 years in a multi-site or regional supervisory role.
• Proven experience in developing and executing operational strategies that drive business results.
• Strong understanding of retail KPIs, financial management, and inventory control.
• Excellent leadership, coaching, and communication skills.
• Ability to travel regularly within the Richards Bay, KwaZulu-Natal region.
• Demonstrated ability to analyze data, identify trends, and make informed decisions.
• Proficiency in retail management software and MS Office Suite.
• A strategic mindset with a focus on operational excellence.
• Problem-solving abilities and a proactive approach to addressing challenges.
• Bachelor's degree in Business Administration, Retail Management, or a related field is preferred.

Benefits

• This position offers a competitive salary package commensurate with experience, along with performance-based bonuses.
• Access to a company vehicle and travel expenses will be covered.
• Employees are eligible for comprehensive medical aid and retirement benefits.
• We foster a collaborative and results-driven work environment.
• Opportunities for significant professional development and career progression.
• Take the next step in your retail management career with our client in the beautiful region of Richards Bay, KwaZulu-Natal.