Regional Retail Operations Manager

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Executive salary

Performance bonus

Medical aid

Life insurance

Retirement fund

Career development

Employee discounts

Job summary

Placements24 seeks an experienced Regional Retail Operations Manager to oversee a portfolio of stores in Richards Bay, KwaZulu-Natal. You will drive operational excellence, optimize profitability, and ensure brand standards across multiple locations.

Ideal candidates bring a strong track record in multi-unit retail leadership, P&L management, and building high-performing teams. The role requires strategic thinking, travel within KwaZulu-Natal, and a commitment to sustainable growth.

Qualifications

• Minimum 7 years in progressive retail management, including multi-unit/regional roles.
• Proven track record of managing P&Ls and driving financial results in retail.
• Strong leadership, coaching and team-building skills.
• Excellent analytical, problem-solving and decision-making abilities.
• Proficient with POS systems, retail management software, and reporting tools.
• Ability to travel regularly within KwaZulu-Natal and to HQ.

Responsibilities

• Oversee financial and operational performance of all stores in the Richards Bay region.
• Develop regional strategies to drive sales, profitability, and market share.
• Ensure brand standards, procedures and customer service excellence.
• Manage and develop store managers with coaching and performance feedback.
• Monitor KPIs and implement action plans to address performance gaps.
• Control costs including labor, inventory and expenses to maximize profitability.
• Oversee inventory management, loss prevention and stock control region-wide.
• Conduct regular store visits and performance audits to identify best practices.
• Collaborate with Marketing, HR and Supply Chain to support regional objectives.
• Recruit, train and retain top talent within store management.

Skills

Leadership

P&L management

Strategic planning

Team development

Analytical thinking

Travel readiness

Education

n/a

Tools

POS systems

Retail management software

Reporting tools

Job description

About the Role

Our client, a national retail leader, is seeking an experienced and strategic Regional Retail Operations Manager to oversee a portfolio of stores in the Richards Bay, KwaZulu-Natal area. This key role is responsible for driving operational excellence, achieving financial targets, and ensuring consistent brand standards across multiple locations. The ideal candidate will possess a strong background in multi-unit retail management, with proven expertise in optimizing store performance, developing high-achieving teams, and implementing effective operational strategies. You will be instrumental in identifying and capitalizing on market opportunities, managing resources efficiently, and ensuring a superior customer experience. This is an excellent opportunity to lead and shape retail operations in a vital economic region for a reputable organization. We are looking for a forward-thinking leader committed to continuous improvement and sustainable business growth in the KwaZulu-Natal province.

Key Responsibilities

• Oversee the operational and financial performance of all assigned retail stores within the Richards Bay region.
• Develop and implement regional strategies to drive sales, profitability, and market share.
• Ensure consistent adherence to brand standards, operational procedures, and customer service excellence.
• Manage and develop a team of store managers, providing coaching, guidance, and performance feedback.
• Monitor key performance indicators (KPIs) and implement action plans to address performance gaps.
• Control operational costs, including labor, inventory, and expenses, to maximize profitability.
• Oversee inventory management, loss prevention, and stock control across the region.
• Conduct regular store visits and performance audits to ensure compliance and identify best practices.
• Collaborate with cross-functional departments (e.g., Marketing, HR, Supply Chain) to support regional objectives.
• Recruit, train, and retain top talent within the store management teams.

Requirements

• Minimum of 7 years of progressive retail management experience, with at least 3 years in a multi-unit or regional management role.
• Proven track record of successfully managing P&Ls and driving financial results in a retail environment.
• Strong understanding of retail operations, merchandising, inventory management, and loss prevention.
• Exceptional leadership, coaching, and team-building skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proficiency in retail management software, POS systems, and reporting tools.
• Ability to travel regularly within the KwaZulu-Natal region and occasionally to headquarters.
• Strategic thinking and the ability to translate corporate goals into actionable regional plans.
• Adaptability and resilience in a fast-paced and evolving retail landscape.
• Strong understanding of the local market dynamics relevant to Richards Bay .

Benefits

Our client offers a highly competitive executive salary, complemented by a substantial performance-based bonus program. Comprehensive medical aid, life insurance, and a generous retirement fund contribution are included. Significant opportunities for career advancement within a leading national retail organization are available. You will receive extensive training and development support, focusing on leadership and strategic management. Generous employee discounts on company products and services are provided. This role offers the chance to make a significant impact on regional operations and contribute to the strategic direction of the business in Richards Bay .