Regional Operations & Maintenance Coordinator

Frogfoot Networks (Pty) Ltd; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Frogfoot Networks (Pty) Ltd is seeking a Regional Operations Centre Agent (ROC) to support maintenance and operations in the Western Cape. You will coordinate daily tasks, update systems, and communicate across NOC and other teams to keep services running smoothly.

You'll handle fault reporting, assist with planning and data capture in tools like Zendesk, UNMS, IRIS, CMS, and Solid, and contribute to process improvements in a fast-paced environment. A matric or relevant experience is required.

Qualifications

• Matric (Grade 12) or relevant work experience.
• 6–12 months of experience in a technical support, NOC, or maintenance environment.
• Working knowledge of Windows Office suite (Excel, Word, Outlook).
• Solid, Zendesk, UNMS, IRIS, CMS, or similar systems.
• Technical mindset with basic understanding of fibre network operations.
• Experience in fast-paced, deliverables-driven environments.

Responsibilities

• Daily Operations & Coordination: assign and follow up on maintenance tasks to ensure timely completion.
• System Updates & Reporting: update platforms and capture accurate data for faults and maintenance activities.
• Communication & Team Support: facilitate communication between maintenance teams, NOC/Support, and other departments.
• General Administration: keep documents, reports, and maintenance logs organised.

Skills

Communication

Attention to detail

Problem solving

Customer service

Under pressure

Education

Matric (Grade 12)

Tools

Solid

Zendesk

UNMS

IRIS

CMS

Windows Office

Job description

Frogfoot Networks (Pty) Ltd is seeking a Regional Operations Centre Agent (ROC) to support maintenance and operations in the Western Cape. You will coordinate daily tasks, update systems, and communicate across NOC and other teams to keep services running smoothly.

You'll handle fault reporting, assist with planning and data capture in tools like Zendesk, UNMS, IRIS, CMS, and Solid, and contribute to process improvements in a fast-paced environment. A matric or relevant experience is required.