Multichannel Customer Experience Specialist

Frogfoot Networks (Pty) Ltd; Gauteng; On-site; ZAR 134,000 - 190,000; Full time

Job summary

Frogfoot Networks (Pty) Ltd is seeking a Customer Service Agent to join the Customer Experience Team in Gauteng, South Africa. You will handle inquiries across phone, email, chat and voice, resolving issues with empathy and ownership.

The role requires a Grade 12, strong communication, and the ability to learn quickly. Certification in customer service or related tech would be advantageous while supporting Frogfoot products and services.

Qualifications

• Grade 12/Matric qualification required.
• Ability to quickly learn and explain Frogfoot products and processes.
• Strong understanding of customer service principles and best practices.
• Multi-channel communication skills across phone, email and chat.
• Professional handling of customer concerns while maintaining a positive attitude.
• Commitment to delivering excellent customer experiences and meeting service targets.

Responsibilities

• Deliver exceptional customer service across phone, email, chat, and voice channels.
• Respond to customer enquiries promptly, professionally and with empathy.
• Investigate, resolve, and follow up on customer complaints and service queries.
• Provide customers with accurate information about Frogfoot products, services and solutions.
• Take ownership of issues from start to finish.
• Build trust and long-term relationships through positive experiences.
• Maintain accurate records of customer interactions and resolutions.
• Collaborate with internal teams to address customer concerns efficiently.
• Identify opportunities to improve satisfaction and provide process feedback.
• Remain calm, patient and professional when handling challenging interactions.

Skills

Communication skills

Active listening

Problem solving

Calm under pressure

Attention to detail

Adaptability

Time management

Organization

Education

Grade 12 / Matric

Job description

Frogfoot Networks (Pty) Ltd is seeking a Customer Service Agent to join the Customer Experience Team in Gauteng, South Africa. You will handle inquiries across phone, email, chat and voice, resolving issues with empathy and ownership.

The role requires a Grade 12, strong communication, and the ability to learn quickly. Certification in customer service or related tech would be advantageous while supporting Frogfoot products and services.