Regional Director of Retail Operations

Placements24; Cape Town; On-site; ZAR 1,200,000 - 2,100,000; Full time

Job summary

Leading national retail chain in Cape Town seeks a regional director of retail operations to oversee a portfolio of stores across the Western Cape. The role requires strategic leadership, a strong track record in retail operations, and a focus on sales growth and customer experience.

The successful candidate will direct store performance, develop regional strategies, lead store managers’ development, and ensure adherence to standards while collaborating with marketing and merchandising teams.

Qualifications

• Proven track record in retail operations leadership at scale.
• Experience managing multi-site portfolios and regional budgets.
• Strong focus on customer experience and store standards.
• Ability to develop regional strategies to grow sales and market share.
• Skilled at recruiting, training, and developing store management teams.
• Excellent stakeholder management with marketing and merchandising.

Responsibilities

• Direct and manage operational aspects of retail stores within the designated region, ensuring adherence to company standards and procedures.
• Develop and execute regional strategies to maximize sales, profitability, and market share.
• Oversee the recruitment, training, and development of store managers and their teams, fostering a high-performance culture.
• Monitor KPIs for sales, customer satisfaction, inventory management, and operational efficiency, implementing corrective actions as needed.
• Ensure excellent customer service standards are maintained across all locations.
• Manage regional budgets, control operational costs, and identify opportunities for cost savings.
• Conduct regular store visits and performance reviews to ensure compliance and identify best practices.
• Collaborate with marketing and merchandising teams to align store operations with promotional activities and product launches.
• Implement and enforce company policies and procedures, including health, safety, and security protocols.
• Drive initiatives to enhance employee engagement and retention within the region.

Job description

About the Role

Our client, a leading national retail chain, is seeking a highly accomplished Regional Director of Retail Operations to oversee a significant portfolio of stores across the Western Cape region, based in the vibrant city of Cape Town. This executive position requires a strategic thinker with extensive experience in retail management, driving sales performance, and optimizing store operations. The successful candidate will be responsible for ensuring brand consistency, enhancing customer experience, and achieving ambitious growth targets. This role is critical to the company's success and offers a unique opportunity to make a substantial impact within a dynamic and competitive market.

Key Responsibilities

• Direct and manage all operational aspects of retail stores within the designated region, ensuring adherence to company standards and procedures.
• Develop and execute regional strategies to maximize sales, profitability, and market share.
• Oversee the recruitment, training, and development of store managers and their teams, fostering a high-performance culture.
• Monitor key performance indicators (KPIs) for sales, customer satisfaction, inventory management, and operational efficiency, implementing corrective actions as needed.
• Ensure excellent customer service standards are maintained across all locations.
• Manage regional budgets, control operational costs, and identify opportunities for cost savings.
• Conduct regular store visits and performance reviews to ensure compliance and identify best practices.
• Collaborate with marketing and merchandising teams to align store operations with promotional activities and product launches.
• Implement and enforce company policies and procedures, including health, safety, and security protocols.
• Drive initiatives to enhance employee engagement and retention within the region.