Cape Town Regional Retail Operations Leader

Placements24; Cape Town; On-site; ZAR 1,200,000 - 2,100,000; Full time

Job summary

Leading national retail chain in Cape Town seeks a regional director of retail operations to oversee a portfolio of stores across the Western Cape. The role requires strategic leadership, a strong track record in retail operations, and a focus on sales growth and customer experience.

The successful candidate will direct store performance, develop regional strategies, lead store managers’ development, and ensure adherence to standards while collaborating with marketing and merchandising teams.

Qualifications

• Proven track record in retail operations leadership at scale.
• Experience managing multi-site portfolios and regional budgets.
• Strong focus on customer experience and store standards.
• Ability to develop regional strategies to grow sales and market share.
• Skilled at recruiting, training, and developing store management teams.
• Excellent stakeholder management with marketing and merchandising.

Responsibilities

• Direct and manage operational aspects of retail stores within the designated region, ensuring adherence to company standards and procedures.
• Develop and execute regional strategies to maximize sales, profitability, and market share.
• Oversee the recruitment, training, and development of store managers and their teams, fostering a high-performance culture.
• Monitor KPIs for sales, customer satisfaction, inventory management, and operational efficiency, implementing corrective actions as needed.
• Ensure excellent customer service standards are maintained across all locations.
• Manage regional budgets, control operational costs, and identify opportunities for cost savings.
• Conduct regular store visits and performance reviews to ensure compliance and identify best practices.
• Collaborate with marketing and merchandising teams to align store operations with promotional activities and product launches.
• Implement and enforce company policies and procedures, including health, safety, and security protocols.
• Drive initiatives to enhance employee engagement and retention within the region.

Job description

Leading national retail chain in Cape Town seeks a regional director of retail operations to oversee a portfolio of stores across the Western Cape. The role requires strategic leadership, a strong track record in retail operations, and a focus on sales growth and customer experience.

The successful candidate will direct store performance, develop regional strategies, lead store managers’ development, and ensure adherence to standards while collaborating with marketing and merchandising teams.