Regional Director of Operations

Placements24; Cape Town; Hybrid; ZAR 900,000 - 1,800,000; Full time

Benefits offered by this job

Base salary + performance bonuses

Company vehicle or travel allowance

Medical aid and provident fund

Employee discounts on company products

Opportunities for international travel

Job summary

Placements24 is seeking a Regional Director of Operations to oversee Western Cape retail operations in a hybrid setting. You will lead multiple outlets, shape regional strategies, and ensure exceptional customer service while driving profitability.

You will manage budgets, coach senior teams, and collaborate with marketing and supply chain to optimize performance across the region. This role demands strong leadership and a strategic mindset in a dynamic retail environment.

Qualifications

• Over 10 years of experience in retail operations management, with at least 5 years in a senior leadership role overseeing multiple sites.
• Demonstrated experience in managing P&L, budgets, and driving revenue growth in a competitive retail environment.
• Strong understanding of retail best practices, supply chain management, and customer service principles.
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams.
• Proficiency in retail management software and data analysis tools.
• Ability to travel within the region as needed for hybrid work model.
• Bachelor's degree in Business Administration, Marketing, or a related field; Master's degree is a plus.
• Reside in or near Cape Town to facilitate hybrid work model.

Responsibilities

• Develop and implement regional operational plans to achieve strategic business objectives.
• Oversee daily operations of multiple retail locations, ensuring optimal performance and adherence to company standards.
• Manage regional budgets, P&L statements, and resource allocation to maximize profitability.
• Lead, coach, and develop regional management teams to foster high performance and employee engagement.
• Drive sales growth initiatives and implement strategies to enhance customer satisfaction and loyalty.
• Ensure compliance with all health, safety, and operational regulations.
• Analyze market trends and competitor activities to identify opportunities and risks.
• Collaborate with marketing, supply chain, and other departments to ensure seamless business operations.
• Conduct regular site visits (both in-person and virtual) to assess operational effectiveness and provide support.

Skills

Leadership

P&L management

Budgeting

Revenue growth

Communication

Data analysis

Travel readiness

Education

Bachelor's degree in Business Administration, Marketing, or related field

Master's degree is a plus

Tools

Retail management software

Data analysis tools

Job description

About the Role

Our client, a leading multinational retail group, is seeking a dynamic and results-oriented Regional Director of Operations to oversee their operations across the Western Cape. This hybrid role requires a strategic leader who can balance in-office collaboration with the flexibility of remote work, ensuring the efficient functioning of multiple retail outlets. You will be responsible for driving operational excellence, achieving sales targets, and maintaining the highest standards of customer service. This position is critical in shaping the strategic direction of our client's retail presence in the region, requiring a deep understanding of market dynamics and consumer behavior. The ideal candidate will possess exceptional leadership qualities and a proven ability to manage diverse teams and complex logistical challenges. This role offers a unique opportunity to influence the success of a major brand within the vibrant Cape Town market.

Key Responsibilities

• Develop and implement regional operational plans to achieve strategic business objectives.
• Oversee daily operations of multiple retail locations, ensuring optimal performance and adherence to company standards.
• Manage regional budgets, P&L statements, and resource allocation to maximize profitability.
• Lead, coach, and develop regional management teams to foster high performance and employee engagement.
• Drive sales growth initiatives and implement strategies to enhance customer satisfaction and loyalty.
• Ensure compliance with all health, safety, and operational regulations.
• Analyze market trends and competitor activities to identify opportunities and risks.
• Collaborate with marketing, supply chain, and other departments to ensure seamless business operations.
• Conduct regular site visits (both in-person and virtual) to assess operational effectiveness and provide support.

Requirements

• Over 10 years of experience in retail operations management, with at least 5 years in a senior leadership role overseeing multiple sites.
• Demonstrated experience in managing P&L, budgets, and driving revenue growth in a competitive retail environment.
• Strong understanding of retail best practices, supply chain management, and customer service principles.
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams.
• Proficiency in retail management software and data analysis tools.
• Ability to travel within the region as needed for hybrid work model.
• Bachelor's degree in Business Administration, Marketing, or a related field; Master's degree is a plus.
• Reside in or near Cape Town to facilitate hybrid work model.

Benefits

• Generous base salary and performance-based bonuses.
• Company vehicle or travel allowance.
• Comprehensive medical aid and provident fund.
• Significant employee discounts on company products.
• Opportunities for international travel and training.
• Structured career development path.
• Access to a leading-edge digital workspace.