Receptionist

Craven Cottage CC; South Africa; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Craven Cottage CC is seeking a professional receptionist to join our luxury lodge front desk team. You will welcome guests, manage check-ins and check-outs, and provide accurate information about facilities, activities, dining, and services.

Ideal candidates have a Grade 12, strong English, and proven guest service skills. The role requires flexibility to work shifts, weekends, and holidays in a busy hospitality setting.

Qualifications

• Matric/Grade 12 is required; hospitality experience is preferred.
• Experience in a front office, reception or guest relations role is advantageous.
• Knowledge of hotel front office procedures and guest service standards is beneficial.

Responsibilities

• Welcome and assist guests professionally throughout their stay.
• Handle check-ins and check-outs, and respond to guest enquiries.
• Provide information about lodge facilities, activities, dining and services.
• Address guest requests and concerns promptly, escalating when needed.
• Maintain a welcoming and organised reception area and complete daily front office duties.
• Report discrepancies to the Front Office Manager promptly.

Skills

Guest service

Communication

Time management

Multitasking

Interpersonal skills

Professionalism

Teamwork

Education

Grade 12 / Matric

Tools

Microsoft Office

Hotel PMS systems

Job description

Duties:

Guest Service & Experience:

• Welcome and assist guests professionally throughout their stay.
• Handle check-ins, check-outs, and guest enquiries efficiently.
• Provide accurate information about lodge facilities, activities, dining, and services.
• Respond promptly to guest requests and concerns.
• Address guest complaints appropriately and escalat[e] when necessary.
• Maintain a personalised, welcoming, and professional guest experience.
• Ensure the reception area remains clean, organised, and inviting.
• Complete daily Front Office administrative duties and reports.
• Report discrepancies, errors, or irregularities to the Front Office Manager promptly.

Teamwork & Communication:

• Work closely with Housekeeping, Food & Beverage, Reservations, Guest Relations, and other departments to ensure seamless guest service.
• Maintain effective communication with management and colleagues.
• Participate in daily briefings, meetings, and handovers as required.
• Support colleagues during busy periods and assist with general Front Office duties.
• Participate in training and development initiatives.
• Promote teamwork, professionalism, and a positive working environment.

Requirements:

• Grade 12 (Matric) or equivalent.
• Previous experience in a Receptionist, Front Office, Guest Relations, or similar hospitality position preferred.
• Previous experience within a luxury lodge, hotel, or guest environment will be advantageous.
• Knowledge of lodge/hotel Front Office procedures and guest service standards.
• Computer literacy and basic knowledge of Microsoft Office.
• Knowledge of hotel/property management systems will be advantageous.
• Good command of English, both written and spoken.
• Ability to work shifts, weekends, public holidays, and according to operational requirements.
• Excellent guest service, communication, and interpersonal skills.
• Professional, friendly, and welcoming manner.
• Strong organisational, administrative, and time-management skills.
• Ability to multitask and work effectively under pressure.