Hotel Receptionist

The President Hotel; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Pension plan

Great team culture

Job summary

The President Hotel is seeking a Hotel Receptionist to deliver exceptional guest service and keep the Front Office running smoothly at a busy front desk. Proficiency with OPERA PMS and a welcoming demeanor are essential.

Candidates should have a Matric certificate, hospitality qualification, and at least 2 years of front office experience in a busy hotel. Strong communication skills and the ability to work shifts including weekends are required.

Qualifications

• Matric Certificate (Grade 12) is required.
• Hospitality qualification or diploma is advantageous.
• Minimum 2 years in hotel front office or reception environment.
• OPERA PMS experience is essential.
• Strong computer literacy including OPERA PMS and Microsoft Office.
• Experience in busy 4- or 5-star hotel environments preferred.

Responsibilities

• Welcome hotel guests with warmth, professionalism and confidence.
• Manage check-ins and check-outs efficiently using OPERA PMS.
• Assist guests with requests, queries and information.
• Handle guest complaints professionally and promptly.
• Ensure guest profiles, bookings and billing details are accurate.

Skills

Communication skills

Guest service

Shift work

Education

Matric (Grade 12)

Hospitality qualification or diploma

Tools

OPERA PMS

Microsoft Office

Job description

As we continue our journey toward luxury, we're looking for a Hotel Receptionistwho can deliver exceptional guest service while keeping the hotel Front Office running smoothly and professionally at a very busy front desk. If you know your way around OPERA PMS, enjoy working with people, and thrive in a busy hotel environment, this role is for you.

Minimum Requirements

• Matric Certificate (Grade 12)
• Hospitality qualification or diploma (advantageous)
• Minimum 2 years' experience within a hotel front office or hotel reception environment
• Previous experience as a Hotel Receptionist or Front Office Receptionist preferred
• Strong hands-on OPERA PMS experience essential
• Strong computer literacy, including OPERA PMS and Microsoft Office
• Experience within a busy 4-star or 5-star hotel environment preferred
• Excellent communication and guest service skills
• Ability to work shifts, weekends, and public holidays
• Professional grooming and presentation
• CV must be fully updated prior to submission

What You'll Be Doing

• Welcoming hotel guests with warmth, professionalism, and confidence
• Managing hotel check-ins and check-outs efficiently using OPERA PMS
• Assisting guests with requests, queries, and general hotel information
• Handling guest complaints and concerns professionally and efficiently
• Ensuring all guest profiles, bookings, and billing details are accurate
• Managing cashiering procedures and daily hotel reception administration
• Communicating effectively with Housekeeping and other hotel departments
• Monitoring arrivals, departures, room allocations, and guest requests
• Maintaining hotel Front Office standards and SOPs at all times
• Delivering exceptional hotel guest service and creating memorable experiences
• Keeping the hotel reception area neat, organised, and professional
• Supporting the Front Office team wherever needed to ensure smooth hotel operations

Why Join The President Hotel

• Be part of a hotel team that genuinely cares about guest experience
• Work in a high-volume, professional hotel environment
• Play a key role in our journey toward luxury
• Engage with a diverse international hotel guest base
• Competitive salary, company contribution to medical and pension and great team culture