Hotel Receptionist

Phoenix Recruitment; Cape Town; On-site; ZAR 100,000 - 167,000; Full time

Job summary

Large 5* Hotel in Cape Town seeks an experienced Front Office Receptionist to welcome guests and manage check-ins/check-outs. You will respond to inquiries, process payments, and coordinate with departments to ensure guest satisfaction.

Requirements include Grade 12, hospitality qualification preferred, 1–2 years in a 4/5* hotel, and proficiency in Opera and Microsoft Office. The role demands a professional, well-groomed, and English-speaking individual ready to work weekends and shifts.

Qualifications

• Grade 12 is required.
• Hospitality qualification is preferred.
• 1–2 years’ experience in a 4/5* hotel as a receptionist.
• Proficient in Opera and Microsoft Office.
• Fluent in English.

Responsibilities

• Attend to guest registrations, check-ins and check-outs.
• Respond to guest inquiries and requests promptly.
• Provide information on hotel services and local attractions.
• Coordinate with departments to fulfill guest needs.
• Manage reservations, cancellations and room assignments.
• Process payments and maintain accurate records.
• Maintain health and safety protocols at front desk.
• Answer calls with proper etiquette and professionalism.
• Maintain a tidy front desk area and use Opera PMS.

Skills

Excellent communication

Phone etiquette

Organizational skills

Multitasking

Interpersonal skills

Conflict management

Positive attitude

Attention to detail

English language

Microsoft Office

Opera

Education

Grade 12

Hospitality qualification

Tools

Opera

Microsoft Office

Job description

Large 5* Hotel in Cape Town is looking for an experienced, people centric, and professional Front Office Receptionist.

Duties:

• Attend to all guest needs, including but not limited to registration, check in`s, check outs
• Kindly and promptly address guest inquiries, requests, and matters of concern
• Provide information about hotel services, amenities, and local attractions
• Coordinate with other hotel departments to fulfil guest needs and requests
• Manage reservations, cancellations, and room assignments and all front desk related tasks
• Ensure all relevant policies and procedures are adhered to
• Complete all relevant end of day activities and reporting
• Maintain and adhere to relevant health and safety protocols as required
• Process relevant payment processes
• Answer and respond to incoming calls with the appropriate telephone etiquette
• Process payments, handle cash, and maintain accurate records
• Maintain a tidy and organized front desk area
• Use Opera PMS for check-ins, check-outs, and guest information
• Answer emails, assisting guests with enquiries and invoicing
• Perform other duties and tasks as operationally required

Requirements:

• Grade 12
• Recognized Hospitality Qualification preferred
• At least 1 – 2 years’ experience working in a 4 / 5* hotel environment within in a receptionist role
• Well-groomed and professional disposition
• Confident and calm demeanour
• Excellent telephone and email etiquette
• Ability to manage conflict and challenging situations with respect and confidence
• Positive and friendly attitude
• Strong organizational and planning skills
• Sound financial acumen
• Ability to multitask and work within a fast paced pressurized and team orientated environment
• Excellent communication and interpersonal skills.
• Strong attention to detail and efficiency pertaining to area of responsibility
• Flexibility to work on weekends, public holidays, evenings and as per operational requirements
• Be well versed in the English language essential
• Proficiency in Microsoft Office and Opera essential