Receptionist

SkillsMap; Polokwane; On-site; ZAR 120,000 - 180,000; Full time

Job summary

The Receptionist at Sun International in Polokwane will welcome guests, manage arrivals and departures, reservations and billing, and provide accurate information to ensure a smooth front-desk experience in line with Sun International standards.

The role requires at least 1 year of reception experience in hospitality, matric/Grade 12, and strong verbal and written communication, with a focus on customer centricity, integrity and teamwork.

Qualifications

• Matric / Grade 12 is required.
• Minimum 1 year reception experience in hospitality.
• Experience with guest arrivals/departures, reservations, billing/cashiering is preferred.

Responsibilities

• Welcome guests and deliver a professional arrival and departure experience.
• Manage front-desk and reception activities in accordance with operating standards.
• Maintain accurate and complete guest profiles and information.
• Identify and action guest requests and provide relevant information regarding facilities and services.
• Process reservations accurately and provide confirmations in line with booking requirements.
• Manage billing, cashiering and financial transactions accurately.

Skills

Guest service

Communication

Problem-Solving

Attention to detail

Teamwork

Verbal & written communication

Upselling & guest needs

Integrity

Education

Matric / Grade 12

Tools

Opera Property Management System

Job description

Receptionist
Sun International
2026/09/29 Polokwane

Job Reference Number: SI-1193
Department: A&G - Ops : Operations
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related Sun International is looking for a Receptionist to deliver a welcoming and professional guest experience. The role will manage arrivals, departures, reservations, guest information and billing while responding to guest needs and ensuring accurate, efficient front-desk service in line with Sun International standards.

Job Description

The Receptionist is responsible for creating a welcoming, professional and efficient experience for guests throughout their stay. The role manages key front-desk activities including guest arrivals and departures, reservations, billing and cashiering, while providing accurate information and responding effectively to guest requests.

The Receptionist plays an important role in delivering service excellence by maintaining accurate guest information, actioning special requests, adhering to operational and financial controls, and ensuring every interaction reflects Sun International’s customer service standards.

Core behavioural & Technical / proficiency competencies

Behavioural

• Continuous Improvement
• Integrity
• Teamwork
• Collaboration
• Transparency
• Adaptability
• Problem-Solving
• Customer Centricity
• Lifelong Learning
• Respect for Diversity

Technical:

• Front Office & Reception Operations
• Guest Service & Customer Experience
• Guest Arrivals & Departures
• Reservations Administration
• Billing & Cashiering
• Guest Profile & Information Management
• Cash Handling & Financial Controls
• Fraud & Suspicious Transaction Awareness
• Hospitality Systems
• Opera Property Management System – advantageous
• Rates & Reservation Management
• Standard Operating Procedures
• Health, Safety & Security Procedures
• Product & Service Knowledge
• Upselling & Guest Needs Identification
• Complaint & Query Resolution
• Attention to Detail
• Verbal & Written Communication

Job Requirements

Requirements

Qualifications:

• Matric / Grade 12 [Required]
• Knowledge of Opera would be advantageous. Receptionist

Experience:

• Minimum 1 year reception experience within a hospitality environment
• Experience interacting directly with guests/customers
• Experience supporting arrivals and departures
• Exposure to reservations and guest profile administration
• Experience with billing and/or cashiering processes
• Ability to work accurately within established policies, procedures and service standards Receptionist

Key Areas of Responsibility:

• Welcome guests and deliver a professional arrival and departure experience.
• Manage front-desk and reception activities in accordance with operating standards.
• Maintain accurate and complete guest profiles and information.
• Identify and action guest requests and provide relevant information regarding facilities and services.
• Process reservations accurately and provide confirmations in line with booking requirements.
• Manage billing, cashiering and financial transactions accurately.
• Identify and report suspicious transactions in line with required procedures.
• Maintain high standards of guest service and proactively respond to customer needs.
• Ensure the reception area is maintained to the required presentation, health, safety and security standards.
• Resolve routine guest queries and problems within established procedures and elevate where required.

Sun International is committed to employment equity and encourages applications from suitably qualified candidates. Only shortlisted candidates will be contacted.

“If you have not heard from us within 14 days of the closing date, please consider your application unsuccessful.”