Spa Receptionist

SkillsMap; Cape Town; On-site; ZAR 89,000 - 145,000; Full time

Job summary

InterContinental Table Bay Cape Town seeks a warm Spa Receptionist to welcome guests and manage bookings at the front desk. You will handle inquiries, process payments, and support spa operations with attention to detail and a guest-first approach.

In this role you will upsell treatments and retail, maintain client records, and liaise with therapists to ensure a seamless guest journey. Prior spa experience and strong communication are essential.

Qualifications

• Grade 12 is required.
• 1-2 years’ experience in a spa environment or similar setting.
• Proficiency with spa booking systems and POS cash handling.
• Strong communication and upselling abilities.
• Ability to manage appointments with accuracy and discretion.
• Knowledge of spa services and products; health and safety compliant.

Responsibilities

• Greet clients warmly and provide a professional, friendly first impression.
• Answer calls, messages, and emails promptly with courtesy.
• Assist guests with bookings, changes, and cancellations.
• Provide information about services, promotions, and packages.
• Process payments, issue receipts, and maintain cash handling.
• Maintain tidy reception and accurate client records.
• Upsell treatments and retail products to maximise revenue.
• Coordinate with therapists and housekeeping for smooth operations.
• Track daily sales, appointments, and therapist schedules.

Skills

Guest service

Communication

Sales & Upselling

Calendar management

Cash handling

Attention to detail

Team collaboration

Education

Grade 12

Tools

Spa booking systems

POS system

Job description

Job Reference Number: SI-1200

Department: Other Ops : Revenue

Business Unit:

Industry: Hotel/Catering/Hospitality/Leisure

Job Type: Permanent

Positions Available: 1

Salary: Market Related InterContinental Table Bay Cape Town is recruiting a Spa Receptionist to be the warm and welcoming face of our Spa. If you have a passion for people, exceptional attention to detail and a natural flair for creating memorable guest experiences, we would love to welcome you to our Inspire Incredible team

Job Description

Job Purpose

To provide a warm and professional welcome to all spa guests while efficiently managing bookings, payments, and front desk operations. Ensure a seamless client journey by delivering excellent service and supporting smooth spa operations.

Key Performance Areas

• Greet all clients warmly, providing a professional and friendly first impression
• Answer phone calls, WhatsApp, and emails promptly, handling queries with accuracy and courtesy
• Assist guests with appointment bookings, changes, and cancellations
• Provide detailed information about spa services, promotions, and packages
• Handle guest feedback and escalates concerns to management when necessary
• Manage daily appointment schedules and update booking systems
• Process payments, issue receipts, and maintain accurate cash/credit handling
• Ensure the reception area is always tidy, stocked, and inviting
• Maintain client records and confidentiality in line with spa policies
• Assist with product sales and retail recommendations
• Track and record daily sales, bookings, and therapist schedules
• Support marketing activities such as promoting specials and loyalty programmes
• Liaise with therapists and housekeeping to ensure smooth flow of spa operations
• Collect client wellness information (e.g., allergies, medical concerns) and flag as needed before treatments
• Proactively upsell treatments and add-on services to maximise revenue per guest
• Monitor front desk retail product stock and notify management for replenishment
• Represent the brand with professionalism in appearance, communication, and behaviour

Job Requirements

Education

• Grade 12

Experience

• 1-2 years’ experience in a similar role within a spa environment

Work conditions and special requirements

• Ability to work shifts that meet operational requirements

Skills and Knowledge

• Proficiency is spa booking systems
• Knowledge of Spa services and products
• Sales & Upselling Techniques
• Communication Skills
• Appointment & Calendar management
• POS system operation and cash/credit handling processes
• Health, safety and hygiene protocols
• Client record management
• Inventory monitoring

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.