Receptionist

EdUpStairs; Polokwane; On-site; ZAR 214,000 - 261,000; Full time

Job summary

The Department of Land Reform and Rural Development in South Africa seeks a receptionist/switchboard operator at its Polokwane office. The role focuses on handling telephony, directing visitors, delivering basic information on department services, and supporting efficient front-desk operations.

Applicants should have NQF level 4/5 or equivalent, solid Microsoft Office knowledge, and strong verbal and written communication skills.

Qualifications

• Requires NQF 4/5 or equivalent qualification.
• Basic knowledge of Microsoft Office package.
• Excellent telephone etiquette and communication skills.

Responsibilities

• Receive telephonic calls and messages; route to relevant role players.
• Attend to clients and visitors; welcome, direct and assist.
• Maintain and update the internal telephone directory and visitor register.
• Operate the switchboard and handle incoming/outgoing calls.
• Print telephone cost reports and monitor telephone usage.
• Provide information on department services to customers.
• Screen and forward calls; manage messages promptly.
• Report faults on the telephone system when needed.
• Keep records and ensure efficient office operations.

Skills

Telephone etiquette

Verbal communication

Written communication

Interpersonal relations

Switchboard operations

Initiative

Independent work

Organising work

Prioritising work

Education

NQF 4/5 or equivalent

Tools

Microsoft Office

Job description

Department of Land Reform and Rural Development

Government sphere National department

Province National

Reference number 3/1/1/1/2026/293

R237 453 per annum (Level 05)

Requirements

Minimum requirements: Applicants must be in possession of an NQF Level 4 or 5 or relevant equivalent qualification.
Job related knowledge: Microsoft Package.
Job related skills: Telephone etiquette.
Communication (verbal and written).
Interpersonal relations.
Switchboard operations.
Ability to learn the department’s service delivery components.
Ability to take initiative.
Ability to work independently.
Ability to organise work.
Ability to prioritise work.

Key duties and responsibilities

Receive telephonic calls, messages and channel to relevant role players.
Take down messages when required.
Distribute message promptly.
Attend to all clients and visitors to relevant officials promptly.
Welcome, receive and direct clients to relevant units.
Attend to all client queries.
Supply basic information to customers regarding the department ‘s service when required.
Liaise with internal and external personnel.
Provide relevant information as required.
Operate the switchboard by answering incoming and outgoing calls at the times.
Keep database of other important contact number on an on-going basis.
Report fault on the telephone system when needed.
Utilise the telephone management system to monitor telephone cost on an ongoing basis.
Screen and forward calls.
Receive telephone messages.
Operate office equipment such as printer and photocopiers.
Update internal telephone directory when required.
Distribute internal telephone directory to internal users when required.
Print telephone cost report for each extension monthly.
Maintain telephone directory.
Update telephone directory for the officials.
Remove inactive users in the internal directory.
Maintain and control visitor register at reception.
Register visitor.