Receptionist

Macsteel Service Centres SA (Pty) Ltd; Brakpan; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Macsteel Service Centres SA (Pty) Ltd in Brakpan is seeking a professional Receptionist to be the first point of contact for visitors, clients and staff. You will manage the reception area, handle calls, provide admin support and ensure a positive, professional experience for all visitors.

The role requires 1+ year of switchboard and customer service experience, English fluency, and strong MS Office skills.

Qualifications

• Minimum NQF Level 4 – 5 Grade 12 / Higher Certificate is essential.
• Minimum of 1 year’s experience operating a switchboard and providing customer service is essential.
• Knowledge of material grades and steel products will be advantageous.
• Ability to read, write, and communicate effectively in English.
• Ability to communicate in additional South African languages will be advantageous.
• Proficient in Microsoft Office applications, including Outlook, Word, and Excel.
• Strong interpersonal and communication skills.
• Good organisational skills and attention to detail.

Responsibilities

• Answer calls promptly and forward to relevant person or department.
• Provide accurate information to customers or employees in person, via phone or email.
• Maintain professional conduct when dealing with clients and visitors.
• Receive and welcome visitors, directing and announcing them appropriately.
• Coordinate courier services, including package details and customer information.
• Demonstrate proficiency in Microsoft Office (Excel, Word, Outlook).
• Prepare and manage shipping documentation and ensure documents accompany parcels.
• Track shipments and provide timely customer support.

Skills

Switchboard operation

Customer service

MS Office

English proficiency

Multilingual (SA languages)

Education

NQF Level 4 / Grade 12 or Higher Certificate

Tools

Outlook

Word

Excel

Job description

Job Description,

We are looking for a professional, friendly, and highly organized Receptionist to be the first point of contact for visitors, clients, and employees. The successful candidate will be responsible for managing the reception area, handling incoming calls, providing administrative support, and ensuring a positive and professional experience for all visitors.

Requirements

• Minimum NQF Level 4 – 5 Grade 12 / Higher Certificate is essential.
• Minimum of 1 years’ experience operating a switchboard and providing customer service is essential.
• Knowledge of material grades and steel products will be advantageous.
• Ability to read, write, and communicate effectively in English.
• Ability to communicate in additional South African languages will be advantageous.
• Proficient in Microsoft Office applications, including Outlook, Word, and Excel.
• Strong interpersonal and communication skills.
• Good organisational skills and attention to detail.

Duties and Responsibilities

• Ensure calls are answered timeously, screened and forwarded to relevant person or department.
• Provide accurate and timeous information to customers or employees, either in-person or via phone/email, including the relay of messages.
• Act in a professionally at all times when dealing with clients and visitors.
• Receive and welcome visitors in a professional manner, directing and announcing them appropriately.
• When utilising courier services, ensure attention to detail regarding the package dimensions, rates, and customer details.
• Demonstrate proficiency in Microsoft Office (Excel, Word, Outlook) and Transportation Management Systems (TMS).
• Prepare and mange shipping documentation, ensuring that all required documents accompany parcels.
• Track shipments and provide customer support to ensure timely delivers.
• Liaise with clients regarding delivery status and enquiries, and related queries.
• Coordinate courier collections and deliveries with drivers and service providers.
• Work effectively as part of a team.
• Demonstrate sound conflict resolution and problem-solving skills.
• Adhere to all statutory regulations, organisational standards, policies, and procedures.
• Monitor office security by following established safety procedures and controlling visitor access, including maintaining the visitor sign-in and sign-out register.
• Perform other receptionist and administrative duties as required.