Front Desk & Visitor Services Coordinator

EdUpStairs; Polokwane; On-site; ZAR 214,000 - 261,000; Full time

Job summary

The Department of Land Reform and Rural Development in South Africa seeks a receptionist/switchboard operator at its Polokwane office. The role focuses on handling telephony, directing visitors, delivering basic information on department services, and supporting efficient front-desk operations.

Applicants should have NQF level 4/5 or equivalent, solid Microsoft Office knowledge, and strong verbal and written communication skills.

Qualifications

• Requires NQF 4/5 or equivalent qualification.
• Basic knowledge of Microsoft Office package.
• Excellent telephone etiquette and communication skills.

Responsibilities

• Receive telephonic calls and messages; route to relevant role players.
• Attend to clients and visitors; welcome, direct and assist.
• Maintain and update the internal telephone directory and visitor register.
• Operate the switchboard and handle incoming/outgoing calls.
• Print telephone cost reports and monitor telephone usage.
• Provide information on department services to customers.
• Screen and forward calls; manage messages promptly.
• Report faults on the telephone system when needed.
• Keep records and ensure efficient office operations.

Skills

Telephone etiquette

Verbal communication

Written communication

Interpersonal relations

Switchboard operations

Initiative

Independent work

Organising work

Prioritising work

Education

NQF 4/5 or equivalent

Tools

Microsoft Office

Job description

The Department of Land Reform and Rural Development in South Africa seeks a receptionist/switchboard operator at its Polokwane office. The role focuses on handling telephony, directing visitors, delivering basic information on department services, and supporting efficient front-desk operations.

Applicants should have NQF level 4/5 or equivalent, solid Microsoft Office knowledge, and strong verbal and written communication skills.