Guest Experience officer / Guest services x2 (Cape Winelands) Permanent

MyCareerCraft; Paarl; On-site; ZAR 180,000 - 260,000; Part time

Job summary

MyCareerCraft is seeking a Guest Relations Officer for a fixed-term hospitality role. You will welcome guests, manage check-in/check-out, share information with departments, and assist with reservations and itineraries.

The role requires 3–4 years in guest relations or front office, a hospitality certificate or diploma, strong administrative and computer skills, and impeccable communication. You will support multiple teams, handle queries professionally, and ensure a seamless guest experience

Qualifications

• Hospitality certificate or diploma is required.
• 3–4 years experience in guest relations/front office.
• Strong administrative and computer skills.
• Excellent communication and interpersonal abilities.
• Customer-focused with high-profile guests.
• Professional appearance and reliable punctuality.

Responsibilities

• Greet guests warmly and manage check-in/out procedures.
• Share guest information with relevant departments for smooth communication.
• Assist with reservations, restaurant bookings, tours, transfers and itineraries.
• Maintain accurate guest details, profiles and billing information.
• Prepare welcome letters, registration cards and other guest documentation.
• Handle guest queries and concerns professionally.
• Support reservations, spa, housekeeping and F&B teams as needed.
• Manage daily guest itinerary sheets and call logs.
• Book and monitor transfers and ensure correct charges.
• Perform handovers across shifts and complete limited night audit duties.
• Report maintenance or service issues to management.

Skills

Hospitality experience

Customer service

Excellent communication

Interpersonal skills

Administrative skills

Punctual and reliable

Team collaboration

Education

Hospitality certificate or diploma

Job description

Guest Relations Officer Hospitality

We are seeking a professional and welcoming Guest Relations Officer to join our client'shospitality team on a fixed-term basis. The role focuses on delivering an exceptional guest experience from arrival to departure while supporting different departments as needed.

Key Responsibilities

• Greet guests warmly and handle check-in and check-out procedures.

• Share guest information with relevant departments to ensure smooth communication.

• Assist with reservations, restaurant bookings, tours, transfers, and itineraries.

• Maintain accurate guest details, profiles, and billing information.

• Prepare welcome letters, registration cards, and other guest documentation.

• Handle guest queries, calls, and concerns in a professional manner.

• Support the reservations, spa, housekeeping, and food & beverage teams when required.

• Manage daily guest itinerary sheets and call logs.

• Book and monitor transfers, ensuring charges are processed correctly.

• Perform handovers with colleagues across shifts and complete limited night audit duties.

• Report maintenance or service issues to management as needed.

Requirements

• Hospitality certificate or diploma.

• 3-4 years experience in a similar guest relations or front office role.

• Strong administrative and computer skills.

• Excellent communication and interpersonal abilities, both verbal and written.

• Customer-focused with the ability to work confidently with high-profile guests.

• Professional appearance with a friendly and approachable manner.

• Strong attention to detail, reliability, and punctuality.

• Ability to work collaboratively across departments and adapt to guest needs.

• Own reliable transport.

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