Guest Liason (Permanent) Cape Winelands

MyCareerCraft; Paarl; On-site; ZAR 180,000 - 240,000; Full time

Job summary

MyCareerCraft in the Cape Winelands is seeking a Guest Liaison on a permanent basis to handle guest inquiries, reservations, and arrivals, ensuring accurate, timely responses and exceptional service.

The role requires a hospitality or travel background, 2–3 years in concierge and reservations, and solid knowledge of PMS systems plus MS Office; fluency in English is essential and additional languages are a bonus.

Qualifications

• Qualification in Hospitality, Travel, Tourism preferred.
• 2–3 years experience in concierge and reservations.
• Knowledge of PMS systems.
• Computer literate; MS Outlook, Word and Excel required.
• Proficiency in English; additional languages advantageous.

Responsibilities

• Ensure all incoming emails and reservation messages are dealt with promptly and accurately.
• Assist lodge guests with reserving restaurants, tours, and transfers.
• Be conversant with hotel rates, including rack, offers and contracted rates.
• Check bookings for each day prior to arrival for accuracy and confirmations.

Skills

Concierge experience

Customer service

English proficiency

Distinguished clientele

Education

Hospitality qualification

Tools

PMS systems

MS Outlook

MS Word

MS Excel

Job description

About the job Guest Liason (Permanent) Cape Winelands

Responsibilities:

• Ensure all incoming emails, reservations messages are dealt with promptly and accurately
• Assist lodge guests with reserving restaurants, tours, transfers
• To be fully conversant with all hotel rates, including rack, special offers and contracted.
• Ensure that bookings for each day are checked prior to arrival for accuracy and confirmations.
• Ensure guest history files are used and utilized correctly
• Ensure all Special Attention Guests requests are dealt with accurately, and that every effort is taken to ensure they receive the appropriate service.
• Prepare and manage the arrival responsibility. Send out communication to all departments each morning
• Prepare booking notes in a two-week cycle, ensure all memo notes are up to date with relevant information.

Requirements:

• Qualification in Hospitality, Travel, Tourism will be preferred
• Preferably 2 - 3 years experience in concierge and reservations
• Knowledge of PMS systems
• Computer literate, knowledge of MS Outlook, Word and Excel is essential
• Proficiency in English; knowledge of additional languages is an advantage
• Comfortable in dealing with very distinguished clientele