Quality Assurance Lead - Hybrid, Data-Driven QA Leader

e-Rele; Sandton; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

e-Rele is seeking a QA/Operations professional to protect service quality across every booking on the platform. The role is hybrid in Sandton, Johannesburg and reports to the Head of Operations.

The incumbent will define quality standards, audit interactions, investigate complaints, implement corrective actions, and relay quality trends to leadership. Requirements include 3+ years in QA or operations, experience building QA frameworks, strong analytical and reporting skills, and a

Qualifications

• 3+ years in quality assurance or operations.
• Experience building QA frameworks.
• Analytical and detail-oriented.
• Strong report writing.
• Service industry experience advantageous.

Responsibilities

• Define quality standards and scorecards.
• Audit completed jobs and support interactions.
• Investigate complaints and disputes.
• Run corrective action and retraining.
• Report quality trends to leadership.

Skills

Quality assurance

Operations experience

Analytical thinking

Report writing

Tools

QA frameworks

Job description

e-Rele is seeking a QA/Operations professional to protect service quality across every booking on the platform. The role is hybrid in Sandton, Johannesburg and reports to the Head of Operations.

The incumbent will define quality standards, audit interactions, investigate complaints, implement corrective actions, and relay quality trends to leadership. Requirements include 3+ years in QA or operations, experience building QA frameworks, strong analytical and reporting skills, and a